Your Mission
As the Head of Product Design & UX Research in General Marketplaces (Ricardo, tutti.ch, and anibis.ch), you will play a pivotal role in establishing a consistent, high-quality, and impact-oriented UX approach across our teams. You will lead a talented group composed of Product Designers, UX Researchers, and a UX Copywriter, facilitating the organization’s journey towards enhanced discovery, improved design quality, and measurable business outcomes. This role offers you the opportunity to influence how design and research operate at scale while integrating AI-first workflows into our processes, empowering teams to craft customer-focused experiences that foster trust, enhance conversion, and facilitate monetization.
Join our dynamic team, which spans across six countries (Switzerland, Serbia, Vietnam, France, Germany, and India), where creativity flourishes. Together, we face challenges, celebrate successes, and continuously strive for growth.
Responsibilities
You will specifically work on:
- Defining and implementing a consistent design and UX approach across General Marketplaces.
- Leading, coaching, and developing Product Designers, UX Researchers, and a UX Copywriter to build a high-performing and empowered team.
- Driving the adoption of AI-first workflows to accelerate research, problem-solving, prototyping, and design delivery.
- Improving the speed and quality of discovery and design processes across teams.
- Ensuring strong customer focus by connecting user insights, research, UX decisions, and business outcomes.
- Raising the bar for design quality, usability, consistency, and measurable impact across our products.
- Collaborating closely with Product, Engineering, Data, and Business stakeholders to enhance conversion, trust, user satisfaction, and monetization.
Your responsibilities will evolve as we grow.
Qualifications
What will you bring to the ride?
- At least 5 years of leadership experience in Product Design, UX, or related disciplines.
- Proven hands-on experience designing high-quality digital product experiences.
- Strong customer focus with the ability to translate user needs into impactful product decisions.
- An outcome-oriented mindset with a clear appreciation for how design and research drive business success.
- A robust business acumen, with experience in enhancing metrics such as conversion, trust, user satisfaction, and monetization.
- Experience in leading, coaching, and empowering multidisciplinary design and research teams.
- A pragmatic, hands-on leadership style with high standards for performance, ownership, and delivery.
- Demonstrated experience implementing AI-first methodologies to boost research, design, and team productivity.
- Ability to thrive in a hybrid work environment based in Switzerland.
- Proficiency in German and French is a plus, but not a requirement. We value diverse experiences and your capacity to learn quickly, so feel free to apply even if your career path has been unique.
What Do We Offer?
- 6 weeks of holidays per year (plus the option to purchase an additional 10 days).
- 40-hour work week with flexible hours (capped at 45 hours).
- A hybrid work setup that offers the flexibility to work remotely.
- Generous parental leave: 18 weeks for maternity and 6 weeks for paternity/adoption.
- SBB Half-Fare Card and first-class travel between SMG offices in Switzerland.
- Gender-neutral pay and transparent career paths.
- Choose your gear: Mac or Windows laptop, and iPhone, Samsung, or Pixel mobile.
- An inclusive and innovative environment where your voice is valued.
Apply Online
Apply online using the form below. Please note that only applications matching the job profile will be considered.
About Us
SMG Swiss Marketplace Group is a pioneering network of online marketplaces and a cutting-edge digital company dedicated to simplifying people's lives with innovative products. We provide our customers with the best tools to make informed life decisions. Our portfolio encompasses various sectors including Real Estate (ImmoScout24, Homegate, Flatfox, CASASOFT, IAZI), Automotive (AutoScout24, MotoScout24), General Marketplaces (anibis.ch, tutti.ch, Ricardo), and Finance & Insurance (FinanceScout24, moneyland.ch).
Disclaimer
SMG Swiss Marketplace Group primarily engages directly with candidates. We do not accept unsolicited resumes or candidate profiles from recruitment agencies unless we have specifically requested assistance for particular roles. Any submissions made without a prior request from our Talent Acquisition team will not be acknowledged or considered. We appreciate the understanding and cooperation of recruitment agencies in respecting this policy.