ABOUT THE FIA
The Fédération Internationale de l'Automobile (FIA) is the governing body of motor sport and serves as the federation for the world's leading motoring organizations. As an international non-profit association, the FIA is dedicated to promoting and ensuring the integrity of motor sport worldwide.
MAIN RESPONSIBILITIES
The Head of Operations will be responsible for leading FIA's IT support, infrastructure, and service delivery teams across motorsport, mobility, and business operations. Key responsibilities include:
- Defining and executing the IT operations strategy.
- Leading the transformation of IT service management, consolidating tools and processes onto a central platform for improved visibility, automation, and efficiency.
- Overseeing IT operations to ensure the delivery of high-quality support and infrastructure services across the organization.
- Managing relationships with key technology partners and service providers, negotiating contracts, defining SLAs, and ensuring service delivery meets business needs.
- Implementing IT service management best practices to ensure efficient IT operations and maintain high system availability.
- Driving continuous improvement in IT processes by defining and enforcing SLA/OLA & OKRs, utilizing metrics and analytics to identify opportunities for optimization.
- Managing the IT asset lifecycle, including hardware/software obsolescence, license compliance, and procurement.
- Leading and growing an IT operations team while fostering a culture of collaboration and accountability.
- Optimizing the IT budget.
QUALIFICATIONS
As an IT Operations Manager, you should have:
- Experience leading IT service operations, with a proven track record of enhancing ITSM processes and service delivery.
- Expertise in vendor and partner management, including contract negotiation, SLA definition, and performance oversight.
- Familiarity with ITIL principles and best practices for IT service delivery.
- The ability to drive change, influence stakeholders, and implement innovative work methodologies in a complex environment.
- Excellent communication and leadership skills, with a focus on user experience and operational excellence.
APPLICATION PROCESS
If you are interested in this position, please apply online using the form below. Note that only applications matching the job profile will be considered.