Job Title: Senior Manager of Customer Engagement
We are seeking a dynamic and experienced professional to take on the overall responsibility for the strategic and operational advancement of key areas including Loyalty, Customer Engagement, MarTech, Digital Platforms, and Analytical CRM. In this pivotal role, you will focus on enhancing customer retention, interaction, and the implementation of cutting-edge marketing technologies and digital solutions.
Key Responsibilities
- Drive the strategic alignment and operational enhancement of customer retention and engagement initiatives.
- Oversee the continuous development of an established loyalty platform, transitioning it to a modern system landscape.
- Manage customer engagement activities and the commercial progression of the loyalty program, prioritizing impact and business value.
- Collaborate closely with internal stakeholders to create innovative solutions and effectively implement strategic initiatives.
- Foster a modern, customer-centric organization while actively participating in cultural and technological transformations.
- Lead a diverse team across various management levels, shaping a forward-thinking organizational and leadership culture.
If you are interested in this opportunity, apply online using the form below. Please note that only applications matching the job profile will be considered.
Work location, Switzerland