Head of Digital Product, Retail Experience / Head of Digital Product, Retail Experience

Join Us at On

At On, we are dedicated to igniting the human spirit through movement. Inspired by athletes and propelled by Swiss engineering, we create performance footwear and apparel cherished by millions across more than 60 countries. Our direct-to-consumer experience, particularly within our retail stores, serves as a vital representation of our brand—where our community can physically engage with the innovation and design that motivates us.

We’re Hiring: Head of Product, Retail Experience

We are seeking a Head of Product, Retail Experience to join our team in Zurich. This is an exceptional role for a leader who thrives at the intersection of creative technology and flawless execution. You will act as the essential bridge between our Brand Design and Retail teams' ambitious concepts and the premium experiences we deliver in our stores globally. If you excel at transforming "what if" into "here's how," this may be your ideal opportunity.

Your Mission

• Partner with our Brand Design and Retail leaders to deeply understand their strategic intent for the future of On’s retail environment.
• Translate creative concepts into a tangible product roadmap.
• Serve as the central nervous system for retail experience, orchestrating diverse internal and external partners to deliver seamless, scalable, and on-brand technological solutions.
• Ensure premium execution, maintaining high standards in every element, from interactive hardware to the underlying software, that reflects the essence of Swiss engineering and design at On.

Your Responsibilities

• Vision Translation & Product Definition: Collaborate with stakeholder teams to translate creative briefs and lead the definition of detailed product requirements, technical specifications, and success metrics for in-store technology and experience initiatives.
• Feasibility & Solution Design: Own the discovery process for novel concepts. Research and partner with vendors, assess technical and operational feasibility, and present viable, brand-aligned solutions.
• End-to-End Delivery: Manage the product lifecycle for our portfolio of in-store experience technologies. Guide projects from initial prototyping and vendor selection to pilot testing, global deployment, and ongoing optimization.
• Cross-Functional Orchestration: Act as the link between Brand Design, Engineering, IT, Store Operations, Store Design, and our global Commercial teams, ensuring clear communication, alignment, and accountability across all workstreams.
• Technical & Vendor Management: Scout, vet, and manage relationships with cutting-edge technology partners and suppliers to ensure unique, high-quality hardware and software solutions.

Your Story

• You have 8+ years of experience in product management, technical program management, or a similar role, with a proven track record of delivering complex projects in global physical environments (retail, entertainment, exhibitions).
• Deep Technical Acumen: You are fluent in technology discussions from APIs and network infrastructure to hardware engineering and manufacturing processes, enabling you to collaborate closely with our engineering teams.
• Innate Design & Brand Sensibility: Your keen attention to detail reflects your instinct for premium quality, allowing you to discern between average execution and one that is elevated, intuitive, and on-brand.
• Resourceful Problem Solver: You embrace ambiguity and challenges, relying on research, experimentation, and collaboration to find pathways forward.
• Exceptional Stakeholder Management: Your excellent communication and collaboration skills empower you to translate ambitious creative ideas into concrete technical and operational plans.
• A Passion for Retail: With a deep appreciation for the role of physical retail in community building and brand loyalty, you understand the operational realities of a global store fleet.

Meet the Team

You will be part of the Digital Product organization, responsible for developing and maintaining customer-facing digital experiences for e-commerce. Collaborating closely with cross-functional teams, including engineering, content production, UX/UI design, CRM, and user research, you will help optimize our platform to support effective internal workflows while delivering a premium experience. We seek product managers who recognize that consistent innovation arises from each team member's passion and contributions.

What We Offer

On is a place focused on growth and progress. We provide an environment tailored to empower individuals to develop holistically—staying active, learning, exploring, and innovating. Our unique approach combines a supportive team-oriented atmosphere with access to personal self-care resources for both physical and mental well-being, ensuring that each person is guided by purpose.

How to Apply

Apply online using the form below. Please note, only applications matching the job profile will be considered.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.