Location: Rotkreuz, Switzerland #LI-Hybrid
Purpose of the Role
As Head of Customer Engagement and BE&E (Business Excellence & Execution), you will guide and support the implementation of business models aimed at transforming the healthcare system and improving access to our portfolio. By leading a matrix team of Commercial Leads and advising MSL leads, you will ensure excellence in customer engagement across the portfolio. You will adopt strategic frameworks for digital solutions to accelerate treatment times, enhance customer experience, and optimize the effectiveness and efficiency of the marketing and sales model. Additionally, you will oversee sub-teams specializing in sales management, business excellence, customer solutions, digital engagement, events, and data analytics, while collaborating with various functions such as market access, marketing, and medical teams.
This role reports directly to the President IM Switzerland.
Major Accountabilities
Customer Engagement
- Lead a matrix team of Commercial Leads and support MSL leads to enhance customer engagement across the portfolio.
- Facilitate team alignment and decision-making on field force deployment and management, including resourcing, performance management, and development, while implementing aligned standards and frameworks.
- Foster a community among field-based roles for cross-TA exchange, learning, and collaboration.
Business Excellence & Operations
- Develop and implement go-to-market strategies, execution plans, and action plans to optimize effectiveness and efficiency.
- Enable sales, access, and MSL teams with tailored information, systems, training, and tools.
- Ensure consistent measurement, monitoring, and compliance of commercial execution initiatives and customer data management.
Customer Engagement Solutions (Data & Digital)
- Develop and implement innovative digital strategies and solutions to enhance customer engagement and enable data-driven decision-making.
- Adapt global solutions to meet local needs, promote best practices, and ensure effective localization of digital platforms for priority brands.
- Align risk management and compliance while driving customer engagement performance and maximizing patient benefits.
What You’ll Bring to the Role
- University degree in Business, Marketing, Science, or a related field; MBA is desirable.
- Full professional proficiency in English; knowledge of German and/or French is considered an advantage.
- 12+ years of leadership experience in the pharmaceutical industry with P&L and commercial management.
- Experience in commercial and/or medical field roles, ideally including Sales/MSL management.
- Expertise in product launch, commercialization, and customer engagement processes.
- Thorough understanding of digital trends and solutions, technology platforms, and products.
- Strong analytical and critical thinking abilities to interpret market trends and data, along with knowledge of regulatory requirements and compliance in the Swiss Pharma market.
- Proven ability to collaborate and influence within a complex, international matrix environment.
Why Novartis?
Helping people with disease and their families takes more than innovative science—it takes a community of smart, passionate people like you. Collaborating, supporting, and inspiring each other to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? Learn more about us.
Benefits and Rewards
Read our handbook to discover how we will help you thrive personally and professionally: View benefits and rewards.
Commitment to Diversity and Inclusion / EEO
Novartis is dedicated to building an outstanding, inclusive work environment and diverse teams that reflect the patients and communities we serve.
Accessibility and Accommodation
Novartis is committed to working with and providing reasonable accommodation to all individuals. If you require accommodation due to a medical condition or disability, please send an email to diversity.inclusion_ch@novartis.com to discuss your needs and your contact information.
Join Our Novartis Network
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Apply online using the form below. Only applications matching the job profile will be considered.