Head of Crew Control / Head of Crew Control

Head of Crew Control (80-100%, all genders)

Are you ready to shape day-to-day crew operations and lead a mission-critical team ensuring safe, compliant, and efficient crew deployment? Join Crew Planning & Disposition to drive SWISS' operational success and industry-leading performance.

Starting date: August 01, 2025 or upon agreement

Apply online using the form below. Only applications matching the job profile will be considered.

Facts

• Location: Zürich-Airport
• Employment level: Direct entry
• Function: Flight Operations
• Working time: Full-time or part-time
• Salary: Middle Management
• Publishing date: 06-11-2025
• Application deadline: 06-24-2025

Tasks

As the Head of Crew Control, you will oversee day-to-day crew deployment, ensure effective reserve management, monitor performance, drive system innovation, and foster collaboration across various interfaces. You will lead a high-performing team dedicated to ensuring 24/7 operations continuity and crew control excellence.

• Ensure seamless and compliant daily crew deployment across all SWISS flights, adhering to legal, regulatory, and collective labor requirements.
• Manage optimal crew reserve usage, enabling timely responses to short-term operational disruptions.
• Monitor crew performance through KPIs, escalate critical issues, and provide insights to senior management.
• Foster strong collaboration with key operational interfaces, ensuring effective communication and coordination under pressure.
• Drive the evolution of crew control processes, fostering innovation, automation, and optimal use of crew management systems.
• Lead, manage, and develop the Crew Control Team, ensuring training, shift continuity, and a high-performance culture.

Contact

For inquiries, please reach out to:

Mike Netzhammer
Human Resources
Swiss International Air Lines AG
Email: recruiting.services@swiss.com

Benefits

• Attractive company pension scheme
• Subsidized parking or public transport
• Company health management
• 27 days of annual vacation
• Flight benefits
• Remote working (e.g., from home)
• Time-outs (sabbaticals)
• Diversity programmes
• Paid maternity and paternity leave

Behind the Scenes

Watch our video: SWISS Experience

Join SWISS

Our common goal is to enhance each customer's flight into a memorable air travel experience. We strive to go the extra mile at every step of the journey, across the globe. Become part of the SWISS family, where your job transforms into a lifetime adventure.

Requirements

• Bachelor's or Master's degree in business administration, aviation management, or a related field
• Extensive experience in crew management or airline operations, ideally within real-time or shift-based environments
• Strong decision-making and leadership skills under time pressure and operational complexity
• Proven ability to collaborate across diverse stakeholder groups
• Solid understanding of aviation regulations, flight time limitations, and collective labor agreements
• Fluent in English and German

Shared position possibility: Please apply as a tandem (each partner sends an individual application and refers to the other tandem partner).

Company

About Swiss International Air Lines AG:

It’s the little differences that make working at SWISS so appealing. We treat every detail with care, see quality in terms of hospitality, and view nationality through an international lens. We embrace variety as richness, consider a job as an experience, and perceive SWISS as a world of inspiration. You will thrive in our unique working environment, where, regardless of your location, you will always feel: Truly SWISS.... where people matter.

Visit us at: www.swiss.com

Apply online using the form below.