Head of Crew Control / Head of Crew Control

Head of Crew Control (80-100%, all genders)

Are you ready to shape day-to-day crew operations and lead a mission-critical team ensuring safe, compliant, and efficient crew deployment? Join Crew Planning & Disposition to drive SWISS' operational success and industry-leading performance.

Starting date: August 01, 2025 or upon agreement

You may apply in English or German.

Facts

• Location: Zürich-Airport
• Employment level: Direct entry
• Function: Flight Operations
• Working time: Full-time or part-time
• Salary: Middle Management
• Publishing date: 06-11-2025
• Application deadline: 06-24-2025

Apply online using the form below. Please note that only applications matching the job profile will be considered.

Tasks

As Head of Crew Control, you will oversee day-to-day crew deployment, ensure reserve management, monitor performance, drive system innovation, and foster collaboration across interfaces. You will lead a high-performing team ensuring 24/7 operations continuity and crew control excellence.

• Ensure seamless and compliant daily crew deployment across all SWISS flights, including adherence to legal, regulatory, and collective labor requirements.
• Manage optimal crew reserve usage and enable timely responses to short-term operational disruptions.
• Monitor crew performance through KPIs, escalate critical issues, and provide insights to senior management.
• Foster strong collaboration with key operational interfaces to ensure effective communication and coordination under pressure.
• Drive the evolution of crew control processes, fostering innovation, automation, and best use of crew management systems.
• Lead, manage, and develop the Crew Control Team consisting of shift leaders and analysts, ensuring training, shift continuity, and a high-performance culture.

Contact

Mike Netzhammer
Human Resources
Swiss International Air Lines AG

Email address for inquiries: Show e-mail

Benefits

• Attractive company pension scheme
• Subsidized parking or public transport
• Company health management
• 27 days of annual vacation
• Flight benefits
• Remote working (e.g., from home)
• Time-outs (sabbaticals)
• Diversity programmes
• Paid maternity and paternity leave

Behind the scenes

Video: Watch Here

Join SWISS

Our common goal is to make each customer’s flight a true air travel experience. For this, we go the extra mile — always, in every step of the process, worldwide. Join the SWISS team to become part of our fascinating world, where a job turns into a lifetime adventure.

Video: Watch Here

Requirements

• Bachelor’s or Master’s degree in business administration, aviation management, or a related field.
• Extensive experience in crew management or airline operations, ideally within real-time or shift-based environments.
• Strong decision-making and leadership skills under time pressure and operational complexity.
• Proven ability to collaborate across diverse stakeholder groups.
• Solid understanding of aviation regulations, flight time limitations, and collective labor agreements.
• Fluent in English and German.

Shared position possibility: Please apply as a tandem (each partner sends an individual application and refers to the other tandem partner).

Company

About Swiss International Air Lines AG

It’s the little differences that make working at SWISS so appealing. The fact, for example, that we treat every detail with care, see quality in terms of hospitality, and view nationality through an international lens. In a similar way, we see variety as richness, a job as an experience, and SWISS as a world of inspiration. You, too, will be stimulated in our special working environment - one in which, wherever you are, you’ll always feel: Truly SWISS.... where people matter.

www.swiss.com