Main Tasks
As a key member of our Concierge team, your primary responsibilities will include:
- Ensuring the daily implementation of Concierge service standards and protocols.
- Overseeing guest reception from arrival to departure, managing complex Concierge requests effectively.
- Supervising Concierge operations, including reservations, billing, and cash handling procedures.
- Managing all types of guest reservations and services, such as restaurants, transportation, activities, and medical appointments.
- Building strong guest relationships, handling complaints professionally, and ensuring high levels of guest satisfaction.
- Leading and coordinating the Concierge and Bell Staff teams in collaboration with the Assistant Head Concierge.
- Organizing daily operations, allocating tasks, and optimizing staffing levels for efficiency.
- Monitoring departmental performance indicators and contributing to continual service quality improvements.
- Promoting hotel services, developing guest loyalty, and driving revenue through effective cross-selling efforts.
- Ensuring compliance with health, safety, and quality standards at all times.
Profile
We are looking for candidates who meet the following criteria:
- A minimum of 3–5 years of experience in a Luxury Concierge department within a 5-star or Palace hotel, ideally in a premium mountain resort.
- Proven experience in a seasonal environment with high activity levels and operational peak periods.
- Strong leadership experience, operational planning skills, and excellence in guest relations.
- Demonstrated ability to handle VIP and high-profile guests with discretion and meticulous attention to detail.
- A Bachelor’s degree in Hospitality or equivalent apprenticeship; further education or certification in Guest Service is a plus.
- Fluency in English (oral and written) is required; German fluency preferred. Knowledge of other European languages is advantageous.
- Exceptional interpersonal skills and professional demeanor.
- Absolute discretion and strict adherence to guest confidentiality.
- Well-groomed appearance and strong organizational skills.
- Extensive local knowledge to enhance guest experiences.
- Membership in Les Clefs d’Or is a plus.
- Solid IT and computer skills.
- A valid driving license.
Apply online using the form below. Only applications matching the job profile will be considered.