Main Tasks
As a key member of our team, you will be responsible for ensuring the seamless execution of our Concierge service standards and protocols. Your main responsibilities will include:
- Ensuring the daily implementation of Concierge service standards and protocols.
- Overseeing guest reception from arrival to departure and managing complex Concierge requests.
- Supervising Concierge operations, including reservations, billing, and cash handling.
- Managing all types of guest reservations and services (restaurants, transportation, activities, medical appointments, etc.).
- Building strong guest relationships, handling complaints professionally, and ensuring high guest satisfaction.
- Leading and coordinating the Concierge and Bell Staff teams in collaboration with the Assistant Head Concierge.
- Organizing daily operations, allocating tasks, and optimizing staffing levels.
- Monitoring departmental performance indicators and contributing to service quality improvements.
- Promoting hotel services, developing guest loyalty, and driving revenue through cross-selling.
- Ensuring compliance with health, safety, and quality standards.
Profile
The ideal candidate will possess the following qualifications and skills:
- Minimum 3–5 years of experience in a Luxury Concierge department within a 5-star or Palace hotel, ideally in a premium mountain resort.
- Proven experience in a seasonal environment with high activity levels and operational peak periods.
- Strong experience in team leadership, operational planning, and guest relations excellence.
- Demonstrated ability to handle VIP and high-profile guests with absolute discretion and attention to detail.
- BA in Hospitality or equivalent apprenticeship; further education or certifications in Guest Service is a plus.
- Fluent in English (oral and written); German fluency preferred. Other European languages are a plus.
- Excellent interpersonal skills and professional manners.
- Absolute discretion and strict respect for guest confidentiality.
- Well-groomed appearance and strong organizational skills.
- Extensive local knowledge.
- Membership in Les Clefs d’Or is a plus.
- Solid IT/computer skills.
- Valid driving license.
How to Apply
If you meet the above qualifications and are excited about the opportunity to join our team, apply online using the form below. Please note that only applications matching the job profile will be considered.