Head Concierge / Head Concierge

Main Tasks

- Ensure the daily implementation of Concierge service standards and protocols.

- Oversee guest reception from arrival to departure and manage complex Concierge requests.

- Supervise Concierge operations, including reservations, billing, and cash handling.

- Manage all types of guest reservations and services (restaurants, transportation, activities, medical appointments, etc.).

- Build strong guest relationships, handle complaints professionally, and ensure high guest satisfaction.

- Lead and coordinate the Concierge and Bell Staff teams in collaboration with the Assistant Head Concierge.

- Organize daily operations, allocate tasks, and optimize staffing levels.

- Monitor departmental performance indicators and contribute to service quality improvements.

- Promote hotel services, develop guest loyalty, and drive revenue through cross-selling.

- Ensure compliance with health, safety, and quality standards.

Profile

• Minimum 3–5 years of experience in a Luxury Concierge department within a 5-star / Palace hotel, ideally in a premium mountain resort.
• Proven experience in a seasonal environment with high activity levels and operational peak periods.
• Strong experience in team leadership, operational planning, and guest relations excellence.
• Demonstrated ability to handle VIP and high-profile guests with absolute discretion and attention to detail.
• BA in Hospitality or equivalent apprenticeship; further education or certifications in Guest Service is a plus.
• Fluent in English (oral and written); German fluency preferred. Other European languages are a plus.
• Excellent interpersonal skills and professional manners.
• Absolute discretion and strict respect for guest confidentiality.
• Well-groomed appearance and strong organizational skills.
• Extensive local knowledge.
• Membership in Les Clefs d’Or is a plus.
• Solid IT / computer skills.
• Valid driving license.

Apply online using the form below. Only applications matching the job profile will be considered.