Main Tasks
As a pivotal member of our team, you will be responsible for the following:
- Ensure the daily implementation of Concierge service standards and protocols.
- Oversee guest reception from arrival to departure and manage complex Concierge requests.
- Supervise Concierge operations, including reservations, billing, and cash handling.
- Manage all types of guest reservations and services, including restaurants, transportation, activities, and medical appointments.
- Build strong guest relationships, handle complaints professionally, and ensure high guest satisfaction.
- Lead and coordinate the Concierge and Bell Staff teams in collaboration with the Assistant Head Concierge.
- Organize daily operations, allocate tasks, and optimize staffing levels.
- Monitor departmental performance indicators and contribute to service quality improvements.
- Promote hotel services, develop guest loyalty, and drive revenue through cross-selling.
- Ensure compliance with health, safety, and quality standards.
Profile
We are seeking a candidate who meets the following qualifications:
- Minimum 3–5 years of experience in a Luxury Concierge department within a 5-star or Palace hotel, ideally in a premium mountain resort.
- Proven experience in a seasonal environment with high activity levels and operational peak periods.
- Strong experience in team leadership, operational planning, and guest relations excellence.
- Demonstrated ability to handle VIP and high-profile guests with absolute discretion and attention to detail.
- BA in Hospitality or equivalent apprenticeship; further education or certifications in Guest Service are a plus.
- Fluent in English (oral and written); German fluency preferred. Other European languages are a plus.
- Excellent interpersonal skills and professional manners.
- Absolute discretion and strict respect for guest confidentiality.
- Well-groomed appearance and strong organizational skills.
- Extensive local knowledge.
- Membership in Les Clefs d’Or is a plus.
- Solid IT and computer skills.
- Valid driving license.
Apply online using the form below.
Only applications matching the job profile will be considered.