Guest Services Manager / Guest Services Manageress

Position Description

We are seeking a dedicated professional who embodies outstanding flexibility and a positive can-do attitude to represent Viking China Outbound.

• Must be able to work independently in various shifts (day or night) as scheduled by management.
• Ability to remain composed under pressure and maintain the best image of our services.
• Supervise the Guest Services Department, including organization, management, and motivation of staff, ensuring compliance with grooming standards.
• Prepare for ship openings and closings at the beginning and end of the season.
• Ensure effective cooperation and regular communication with all departments, the Hotel Manager, and the CORE Team.
• Participate in internal training sessions and apply the learned knowledge to daily operations.
• Conduct performance evaluations for direct reports.
• Lead the departmental “Daily Reunion” meetings.
• Manage guest check entries in the IT system (MXP and/or POS).
• Familiarize yourself with all ports of call and shore excursions related to itineraries.
• Produce the daily program (Viking Daily).
• Update onboard infotainment systems.
• Understand all functionalities of the computer systems, including but not limited to MXP, Anveo, Microsoft Word, Excel, and PowerPoint.
• Provide administrative support to the Hotel Manager.
• Handle and prepare customs regulations.
• Prepare cruise and monthly reports.

Qualifications

• Bachelor's degree in Hospitality Management is required (minimum Diploma in Hotel Management), with a preference for higher degrees (BA, MBA).
• A minimum of 2 years of experience in an upscale cruise line or comparable international luxury hotel in a front office role in China.
• Ability to properly and discreetly handle confidential information.
• Well-groomed with a commitment to high hygiene standards.
• Capable of extensive walking and standing for prolonged periods.
• Work hours may vary based on organizational and operational needs.
• Service-oriented with a guest-focused mindset, positive demeanor, and professional appearance.
• Flexible, resilient under stress, a team player, and committed to fulfilling various shift requirements.
• Possess relevant accounting and administration skills.
• Fluent in Mandarin and English, with excellent oral and written communication skills. Proficiency in a third language related to the itinerary is an asset.

Apply online using the form below.

Only applications matching the job profile will be considered.