Join Our Team as a Global CRM Insight Junior Manager
As a Global CRM Insight Junior Manager, you'll have the opportunity to work in a dynamic role within a diverse team that is pushing boundaries. Become part of a truly iconic global brand and embark on a journey of growth and learning with us.
In this pivotal position, you will help shape customer engagement strategies by leveraging data-driven insights, contributing to our transformation where CRM is a key pillar of our company’s strategy.
About the Job
Your main responsibilities will include:
- Support the development of CRM strategies by providing data-driven insights that align with business objectives.
- Prepare analytical findings and recommendations for senior stakeholders to strengthen customer engagement and loyalty.
- Analyze large volumes of customer data using advanced analytical techniques and tools to support decision-making and campaign optimization.
- Identify patterns, trends, and correlations in customer behavior to uncover actionable insights for business growth.
- Contribute to predictive scoring and data modeling to enhance marketing campaign performance and targeting.
- Assist in developing and maintaining data management processes to ensure accuracy, integrity, and security of customer data.
- Support data collection, cleansing, integration, and quality checks across various sources (CRM systems, transactional data, surveys, third-party data, etc.).
- Collaborate with cross-functional teams (marketing, sales, e-commerce, product development, IT) to translate insights into operational actions.
- Create clear and compelling data visualizations using tools such as Tableau or Looker to effectively communicate insights.
- Prepare regular reports, dashboards, and presentations highlighting key findings, trends, and performance metrics for management review.
- Work closely with commercial and IT teams to ensure insights are incorporated into marketing, sales, and product initiatives.
About You
We are seeking an exceptional talent who possesses the following qualifications:
- Bachelor's degree in Data Science, Statistics, Mathematics, Business Analytics, or a related field.
- 1-3 years of professional experience in data analytics roles within Retail, eCommerce, or Consultancy Companies. Experience in Loyalty or Marketing is a plus.
- Strong proficiency in data manipulation and analysis using SQL (a must), with knowledge of Python & R being advantageous.
- Experience with data visualization tools such as Looker, Power BI, or equivalent.
- Excellent analytical and problem-solving skills with the ability to translate complex data into actionable insights.
- Strong attention to detail and a commitment to delivering high-quality work.
- Excellent organizational and prioritization skills.
- Fluency in English with exceptional presentation and communication abilities.
What We Offer
You can expect a range of benefits, including:
- Swarovski product discounts
- Full coverage of accident insurance
- Attractive pension fund conditions
- Subsidized public transportation or free parking
- Employee canteen with buffet
Masters of Light Since 1895
Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Founded in 1895 in Austria, the company designs, manufactures, and sells the world's finest crystal, gemstones, Swarovski Created Diamonds, zirconia, jewelry, and home accessories. With a global presence of approximately 2,400 stores and 6,700 sales points in around 140 countries, we employ more than 18,000 people. Together with our sister companies, Swarovski Optik (optical devices) and Tyrolit (abrasives), we form the Swarovski Group. Our commitment to a responsible relationship with people and the planet is part of our heritage, rooted in sustainability measures that emphasize circular innovation, champion diversity, inclusion, and self-expression, all reinforced through the philanthropic efforts of the Swarovski Foundation.
Swarovski is an equal opportunity employer. We celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. Employment decisions will be based on merit, competence, performance, and business needs, free from discrimination based on race, color, religion, marital status, age, national origin, physical or mental disability, medical conditions, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected by law.
Apply online using the form below. Only applications matching the job profile will be considered.