Global CRM Insight Junior Manager
Join us as a Global CRM Insight Junior Manager and become a vital part of a dynamic team that is reshaping the customer engagement landscape. Be part of an iconic global brand where you’ll have the opportunity to learn and grow as we embark on a transformative journey, with CRM being a cornerstone of our strategy.
About the Job
Your primary responsibilities will include:
- Supporting the development of CRM strategies by providing data-driven insights that align with business objectives.
- Preparing analytical findings and recommendations to inform senior stakeholders on ways to enhance customer engagement and loyalty.
- Analyzing large volumes of customer data using advanced analytical techniques to support decision-making and campaign optimization.
- Identifying patterns, trends, and correlations in customer behavior to uncover actionable insights and opportunities for business growth.
- Contributing to predictive scoring and data modeling to optimize the performance and targeting of marketing campaigns.
- Assisting in developing and maintaining data management processes to ensure the accuracy, integrity, and security of customer data.
- Supporting data collection, cleansing, integration, and quality checks across various sources (CRM systems, transactional data, surveys, third-party data, etc.).
- Collaborating with cross-functional teams (marketing, sales, e-commerce, product development, IT) to translate insights into actionable outcomes.
- Creating clear and compelling data visualizations using tools such as Tableau or Looker to communicate insights effectively.
- Preparing regular reports, dashboards, and presentations highlighting key findings, trends, and performance metrics for management review.
- Working closely with commercial and IT teams to ensure insights are integrated into marketing, sales, and product initiatives.
About You
We are seeking a unique talent equipped with the following qualifications:
- Bachelor's degree in Data Science, Statistics, Mathematics, Business Analytics, or a related field.
- 1-3 years of professional experience in data analytics roles, preferably in retail, eCommerce, or consultancy. Experience in loyalty or marketing is a plus.
- Strong proficiency in data manipulation and analysis using SQL (mandatory), and familiarity with Python & R (preferred) or equivalent tools/languages.
- Experience with data visualization tools such as Looker, Power BI, or similar applications.
- Excellent analytical and problem-solving skills, with the ability to translate complex data into actionable insights for business decisions.
- Strong attention to detail and a commitment to producing high-quality work.
- Exceptional organizational and prioritization skills.
- Fluent in English with strong presentation and communication abilities.
What We Offer
You can expect a range of benefits, including:
- Swarovski product discounts
- Full coverage of accident insurance
- Attractive pension fund conditions
- Subsidized public transportation or free parking
- Employee canteen with buffet
About Swarovski
Since 1895, Swarovski has been creating exquisite crystal-based products of unmatched quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria, our company designs, manufactures, and sells the world's finest crystals, gemstones, Swarovski Created Diamonds, and zirconia, alongside jewelry and a variety of accessories. With a global presence spanning approximately 2,400 stores and 6,700 points of sale across around 140 countries, we employ over 18,000 people worldwide.
Swarovski is deeply committed to being a responsible corporate citizen. Our legacy of sustainability is interwoven throughout our value chain, emphasizing circular innovation, diversity, inclusion, and self-expression. The Swarovski Foundation actively engages with charitable organizations to foster positive social and environmental impacts.
Swarovski is an equal opportunity employer. We are dedicated to nurturing individuality and fostering an inclusive workplace where everyone feels valued and respected. All employment decisions are based on merit and business needs, without discrimination based on any characteristic protected by applicable law.
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Only applications matching the job profile will be considered.