Welcome to Chenot Palace Weggis
Chenot Palace Weggis is the flagship of the globally active Chenot Group, renowned for its Health Wellness Retreat located directly on the stunning Lake Lucerne. For nearly 50 years, we have specialized in health, wellness, and luxury hospitality. Our core philosophy revolves around the renowned Chenot Method®, which, in combination with the Chenot diet, empowers individuals to detoxify and activate their self-healing capabilities. At Chenot, we integrate both Classical Western medicine and Traditional Chinese medicine into our holistic approach.
Set against the breathtaking backdrop of the Swiss Alps, Chenot Palace Weggis boasts 97 elegant rooms and suites, a distinguished restaurant, and a serene tea lounge. Our state-of-the-art medical spa spans 5,000 m² and is meticulously designed to support Chenot Detox programmes, ensuring a transformative experience for our guests.
Become part of our vibrant, dynamic, and international team.
Qualifications & Competences
- Front Office experience of at least two years in a similar luxury environment
- Cordial host with a profound understanding of service excellence
- Initial leadership experience, with a passion for coaching and training team members
- Ambitious, detail-oriented, and possessing a strong work ethic
- Team player with a helpful, friendly, and open personality
- Flexible and conscientious with excellent organizational skills
- Able to maintain composure and clarity in high-pressure situations
- Strong decision-making skills
Tasks & Challenges
- Supervise and support the Front Office team to ensure seamless and personalized guest check-in and check-out experiences.
- Manage high volumes of guest arrivals and departures during peak periods while delivering personalized service.
- Act as the main point of contact for VIP guests, catering to special requests and ensuring consistent, high-quality service.
- Facilitate smooth and effective daily shift handovers.
- Monitor the accuracy of guest billing and address any discrepancies.
- Conduct daily briefings, offering updates on occupancy, VIP arrivals, and other essential information.
- Address guest complaints or service issues, ensuring resolutions that uphold the hotel’s esteemed reputation.
- Ensure adherence to all Chenot policies, procedures, and quality standards.
- Promote upselling initiatives to maximize revenue opportunities for the hotel.
- Prepare operational reports and represent the front office management team in departmental meetings.
- Act as a representative for the Assistant Front Office Manager (AFOM) and Front Office Manager (FOM) in their absence, maintaining high operational standards and leadership continuity.
Opportunities & Perspectives
We are seeking an individual ready to take the next step in their career. This role offers an exciting opportunity to make a lasting impact and grow within an internationally operating company that prioritizes health, well-being, and luxury. You will have the chance to shape your own department from the ground up and truly make a difference. Enjoy personal and professional development along with various company-related incentives. Apply online using the form below. Please note that only applications matching the job profile will be considered.