Job Opportunity: Front Desk Operations Manager
We are seeking an experienced and dedicated Front Desk Operations Manager to lead our team and ensure the seamless execution of day-to-day operations at our hotel. This role involves implementing hotel standard procedures, managing check-ins/outs, overseeing housekeeping, maintaining supplies, ensuring cleanliness, and fostering guest satisfaction.
Key Responsibilities:
- Oversee and execute daily operations at the Front Desk, adhering to hotel standards.
- Promote a culture of excellence in guest care through warm welcomes and a commitment to exceeding expectations.
- Collaborate with all departments to ensure smooth daily operations.
- Conduct regular operations meetings with branch members to review routine operational matters, departmental performance targets, and guest feedback.
- Address day-to-day queries, complaints, and problems that arise within the branch.
- Monitor the branch functions book and stay updated with all amendments.
- Liaise daily with the General Manager and Direct Manager to forecast hotel business and plan accordingly.
- Maximize financial opportunities and foster a proactive up-selling environment throughout the property.
- Conduct Duty Management shifts as required.
- Perform regular fire walks and Health & Safety audits.
- Encourage a positive employee relations culture through effective communication and regular team meetings.
- Conduct inspections across all departments, focusing on guest service delivery, cleanliness, presentation, and employee grooming.
- Ensure the Health and Safety of yourself, employees, guests, and others on the premises are prioritized.
Qualifications:
- A degree in Hotel Management or a related field is required.
- Must reside in Switzerland.
- At least two years of experience in a similar role.
- Experience in the Swiss hospitality industry is preferred.
- Excellent verbal and written communication skills.
- A valid driving license is required.
Ready to take the next step in your career? Apply online using the form below. Please note that only applications matching the job profile will be considered.