Job Responsibilities
As a key member of our team, you will be responsible for planning, overseeing, and executing daily operations at the front desk, ensuring adherence to hotel standards and procedures. Your responsibilities include:
- Managing check-in and check-out processes, housekeeping, supplies, cleanliness, and overall guest satisfaction.
- Promoting a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
- Collaborating with all departments to ensure smooth daily operations.
- Conducting regular operations meetings with branch members to address routine operational matters, departmental performance targets, and guest feedback.
- Handling day-to-day queries, complaints, or issues that arise within the branch.
- Monitoring the branch functions book and staying updated on all amendments.
- Liaising daily with the General Manager and Direct Manager to forecast hotel business weekly and plan accordingly.
- Maximizing financial opportunities by fostering a proactive upselling environment throughout the property.
- Carrying out Duty Management shifts as required.
- Conducting regular fire drills and health & safety audits.
- Promoting a positive employee relations culture through effective communication and regular team meetings.
- Performing inspections of all departments regarding guest service delivery, cleanliness, presentation, service delivery, and employee grooming.
- Ensuring reasonable care for the health and safety of yourself, other employees, guests, and all individuals on the premises.
Qualifications
- A degree in Hotel Management or a related field is required.
- Fluency in German is essential.
- Residence in Interlaken or the surrounding area is required.
- A minimum of two years of experience in a similar role.
- Experience in the Switzerland hospitality industry is preferred.
- Excellent verbal and written communication skills.
- A valid driver's license.
Apply online using the form below. Only applications matching the job profile will be considered.