Responsibilities
As a Front Desk Manager, you will be responsible for overseeing the daily operations at our hotel, ensuring that all procedures align with our established standards. Your key responsibilities will include:
- Planning, executing, and supervising day-to-day operations for the Front Desk, including check-in/out, housekeeping, and maintaining cleanliness and guest satisfaction.
- Promoting a culture of excellence in guest care through a warm welcome and a commitment to exceeding expectations.
- Collaborating with all departments to ensure smooth operations throughout the hotel.
- Conducting regular operations meetings with team members to discuss routine operational matters, departmental performance targets, and guest feedback.
- Addressing daily queries, complaints, or issues that arise within the branch.
- Monitoring the functions book and staying updated on all changes and amendments.
- Liaising with the General Manager and Direct Manager to forecast hotel business on a weekly basis and plan accordingly.
- Maximizing financial opportunities and creating a proactive upselling environment throughout the property.
- Carrying out Duty Management shifts as required.
- Conducting regular fire walks and Health & Safety audits.
- Fostering a positive employee relations culture through effective communication and regular team meetings.
- Performing inspections of all departments in areas including guest service delivery, cleanliness, presentation, service delivery, employee presentation, and grooming.
- Ensuring reasonable care is taken for the Health and Safety of yourself, other employees, guests, and all individuals on the premises.
Qualifications
- A degree in Hotel Management or a related field is required.
- Fluency in German is a must.
- Must reside in or near Interlaken.
- At least two years of experience in a similar role.
- Experience in the Switzerland Hospitality Industry is preferred.
- Excellent verbal and written communication skills.
- A valid driver's license is required.
Apply online using the form below. Please note that only applications matching the job profile will be considered.