Front Desk Clerk / Front Desk Clerkess

Daily Operations Management

Plan and execute daily operations for the Front Desk, ensuring adherence to hotel standards for procedures including check-in/out, housekeeping, supplies, cleanliness, and guest satisfaction.

Guest Excellence

Promote a culture of excellence in guest care through a warm welcome and a strong desire to exceed expectations.

Team Collaboration

Work collaboratively with all departments to guarantee the smooth functioning of day-to-day operations.

Issue Resolution

Take responsibility for addressing daily queries, complaints, or issues that may arise.

Monitoring and Updates

Keep abreast of all updates and amendments in the front desk functions book to ensure accuracy and efficiency.

Forecasting and Planning

Liaise daily with the Direct Manager to forecast weekly reservations and plan accordingly.

Financial Opportunities

Maximize financial opportunities by creating a proactive up-selling environment throughout the property.

Duty Shifts

Carry out duty shifts as required to maintain operational continuity.

Inspections and Audits

Conduct regular inspections, cleanliness checks, and Health & Safety audits to uphold high standards.

Employee Relations

Foster positive employee relations through effective communication and regular team meetings.

Qualifications

• Degree in Hotel Management or a related field is required.
• Proficiency in English is essential.
• Residence in Interlaken or nearby areas is preferred.
• Minimum of two years of experience in a similar role.
• Experience in the Swiss hospitality industry is preferred.
• Excellent verbal and written communication skills.
• A valid driver’s license is required.

Apply online using the form below. Please note that only applications matching the job profile will be considered.