About the Company
ANAVIA specializes in the design, development, and manufacturing of vertical takeoff and landing (VTOL) systems weighing up to 500 kilograms. Our company provides industry-leading unmanned helicopter systems tailored for various mission profiles, including Surveillance and Reconnaissance, Inspection, Mapping, and Cargo operations.
Position: Field Service Representative
As a Field Service Representative, you will play a crucial role in the on-site installation, maintenance, and repair of ANAVIA’s UAV systems. You will diagnose technical issues, provide client training, and ensure compliance with safety protocols while traveling internationally.
Your Main Tasks
- Perform on-site installation, maintenance, and repair of ANAVIA’s UAV systems at client locations.
- Diagnose and troubleshoot technical issues to ensure minimal downtime and optimal system performance.
- Provide comprehensive training to clients on the operation and maintenance of UAV systems.
- Travel extensively, both locally and internationally, to support customers in various locations.
- Ensure compliance with safety protocols and industry regulations during all field operations.
- Maintain detailed and accurate records of service activities, including issues encountered, solutions implemented, and progress reports.
- Assist in the development of service manuals and training materials.
- Coordinate with internal teams to effectively address customer needs.
- Identify and suggest process improvements for enhanced service delivery while collaborating with the engineering team to relay client feedback.
What Will Convince Us
- Completed higher education (e.g., ETH, HTL) certification in electronics, mechatronics, aerospace engineering, or a related field.
- A minimum of 5 years’ experience in aviation maintenance or a field service representative role.
- Strong technical aptitude with the ability to diagnose and resolve complex mechanical and electronic issues.
- High flexibility and willingness to travel internationally.
- Responsible with excellent communication skills and strong social skills.
- Good analytical and technical understanding, with the ability to train and support clients effectively.
- Proficiency in using diagnostic tools and software applications relevant to UAV technologies.
- Solid computer skills and knowledge of ERP systems.
- Able to work independently and manage multiple tasks simultaneously.
- Proven track record of meeting or exceeding customer targets, along with positive customer feedback.
- Excellent active listening and probing skills.
Become Part of the ANAVIA Family
A committed and international team is waiting for you! Join us for exciting projects and ample opportunities for growth in all dimensions. Benefit from support for training and professional development, engage in team events that celebrate our successes, and enjoy a beautiful office with Swiss mountain views in Näfels, Glarus Nord.
If you are interested in a multicultural, challenging, and innovative working environment, please apply online using the form below. Only applications matching the job profile will be considered.