About the Company
ANAVIA specializes in the design, development, and manufacturing of vertical takeoff and landing (VTOL) systems capable of carrying up to 500 kilograms. The company provides industry-leading unmanned helicopter systems tailored for various mission profiles, including Surveillance & Reconnaissance, Inspection, Mapping, and Cargo transport.
Position: Field Service Representative
As a Field Service Representative, you will perform on-site installation, maintenance, and repair of ANAVIA’s UAV systems. You will be responsible for diagnosing technical issues, providing client training, and ensuring compliance with safety protocols while traveling internationally.
Your Main Tasks
- Perform on-site installation, maintenance, and repair of ANAVIA’s UAV systems at client locations.
- Diagnose and troubleshoot technical issues to ensure minimal downtime and optimal system performance.
- Provide comprehensive training to clients on the operation and maintenance of UAV systems.
- Travel extensively, both locally and internationally, to support customers in various locations.
- Ensure compliance with safety protocols and industry regulations during all field operations.
- Maintain detailed and accurate records of service activities, including issues encountered, solutions implemented, and progress reports.
- Assist in the development of service and training manuals.
- Coordinate with internal teams to address customer needs effectively.
- Identify and suggest process improvements for enhanced service delivery while collaborating with the engineering team to relay client feedback.
What You Bring
- Completed higher education (e.g., ETH, HTL) certification in electronics, mechatronics, aerospace engineering, or a related field.
- A minimum of 5 years’ experience in aviation maintenance or as a field service representative.
- Strong technical aptitude with the ability to diagnose and resolve complex mechanical and electronic issues.
- High flexibility and readiness to travel internationally.
- Responsible with excellent communication skills and strong social competence; able to train and support clients effectively.
- Proficiency in using diagnostic tools and software applications relevant to UAVs, alongside solid computer skills and ERP knowledge.
- Ability to work independently and manage multiple tasks simultaneously.
- A proven track record of meeting or exceeding customer targets with positive feedback; excellent active listening and probing skills.
Become Part of the ANAVIA Family
A committed and international team is waiting for you! We offer exciting projects and opportunities for growth, as well as support for training and personal development. Join us for team events where we celebrate our successes together in our beautiful office overlooking the Swiss mountains in Näfels, Glarus Nord.
If you are interested in a multicultural, challenging, and innovative working environment that matches our requirements, please apply online using the form below. Only applications matching the job profile will be considered.