About the Company
ANAVIA specializes in the design, development, and manufacturing of vertical takeoff and landing (VTOL) systems capable of handling up to 500 kilograms. Our company offers industry-leading unmanned helicopter systems tailored for various mission profiles, including Surveillance and Reconnaissance, Inspection, Mapping, and Cargo.
Position: Field Service Representative
As a Field Service Representative, you will be responsible for on-site installation, maintenance, and repair of ANAVIA’s UAV systems. Your role will also involve diagnosing technical issues, providing training to clients, and ensuring compliance with safety protocols while traveling internationally.
Your Main Responsibilities
- Perform on-site installation, maintenance, and repair of ANAVIA’s UAV systems at client locations.
- Diagnose and troubleshoot technical issues to ensure minimal downtime and optimal system performance.
- Provide comprehensive training to clients on the operation and maintenance of UAV systems.
- Travel extensively, both locally and internationally, to support customers in various locations.
- Ensure compliance with safety protocols and industry regulations during all field operations.
- Maintain detailed and accurate records of service activities, including issues encountered, solutions implemented, and progress reports.
- Assist in the development of service manuals and training guides.
- Coordinate with internal teams to effectively address customer needs.
- Identify and suggest process improvements for better service delivery, collaborating with the engineering team to relay client feedback.
What We Are Looking For
- Completed higher education (e.g., ETH, HTL) certification in electronics, mechatronics, aerospace engineering, or a related field.
- A minimum of 5 years of experience in aviation maintenance or as a field service representative.
- Strong technical aptitude with the ability to diagnose and resolve complex mechanical and electronic issues.
- High flexibility and willingness to travel internationally.
- Responsible, with excellent communication and interpersonal skills.
- Good analytical and technical understanding with the ability to effectively train and support clients.
- Proficiency in using diagnostic tools and software applications relevant to UAVs, along with solid computer skills and ERP knowledge.
- Ability to work independently and manage multiple tasks simultaneously.
- Proven track record of meeting or exceeding customer targets and receiving positive customer feedback.
- Excellent active listening and probing skills.
Become Part of the ANAVIA Family
A committed and international team is waiting for you. Enjoy exciting projects and opportunities to grow in every dimension. We offer support for training and personal development, as well as team events where we celebrate our successes together, all while enjoying a beautiful Swiss mountain view office in Näfels, Glarus Nord.
If you are interested in a multicultural, challenging, and innovative working environment and your profile matches our requirements, apply online using the form below. Please note that only applications matching the job profile will be considered.