About the Company
ANAVIA specializes in the design, development, and manufacturing of vertical takeoff and landing (VTOL) systems weighing up to 500 kilograms. The company offers industry-leading unmanned helicopter systems tailored for various mission profiles, including Surveillance & Reconnaissance, Inspection, Mapping, and Cargo.
Position Overview
As a Field Service Representative, you will be responsible for on-site installation, maintenance, and repair of ANAVIA’s UAV systems. This role requires diagnosing technical issues, providing client training, and ensuring compliance with safety protocols while traveling internationally.
Your Main Tasks
- Perform on-site installation, maintenance, and repair of ANAVIA’s UAV systems at client locations.
- Diagnose and troubleshoot technical issues to ensure minimal downtime and optimal system performance.
- Provide comprehensive training to clients on the operation and maintenance of UAV systems.
- Travel extensively, both locally and internationally, to support customers in various locations.
- Ensure compliance with safety protocols and industry regulations during all field operations.
- Maintain detailed and accurate records of service activities, including issues encountered, solutions implemented, and progress reports.
- Assist in the development of service manuals and training manuals.
- Coordinate with internal teams to effectively address customer needs.
- Identify and suggest process improvements for better service delivery while collaborating with the engineering team to relay client feedback.
Qualifications
- Completed higher education (e.g., ETH, HTL) certification in electronics, mechatronics, aerospace engineering, or a related field.
- A minimum of 5 years’ experience in aviation maintenance or as a field service representative.
- Strong technical aptitude with the ability to diagnose and resolve complex mechanical and electronic issues.
- High flexibility and willingness to travel internationally.
- Responsible with excellent communication skills, high social skills, and strong analytical and technical understanding.
- Proficiency in using diagnostic tools and software applications relevant to UAV systems.
- Solid computer skills and ERP knowledge.
- Ability to work independently and manage multiple tasks simultaneously.
- Proven track record of meeting or exceeding customer targets and receiving positive customer feedback.
- Excellent active listening and probing skills.
Become Part of the Anavia Family
A committed and international team is waiting for you! You will enjoy exciting projects and ample opportunities for growth in every dimension. We offer support for training and opportunities for personal and professional development, along with team events to celebrate our successes together. Our office boasts a beautiful view of the Swiss mountains in Näfels, Glarus Nord.
If you are interested in a multicultural, challenging, and innovative working environment and your profile matches our requirements, apply online using the form below. Please note that only applications matching the job profile will be considered.