Expert - Senior Customer Consultant / Expert - Senior Customer Consultantess

Join Apple Retail

At Apple Retail, we bring together the best of Apple to empower people to pursue their passions. We pride ourselves on delivering a unique experience that is quintessentially Apple. Our commitment to inclusivity fosters a corporate culture where everyone feels they belong and is encouraged to give their best.

Your Role

As an expert at Apple, you possess extensive knowledge of our products and services across the entire Apple ecosystem. You play a vital role in guiding customers toward their purchases while consistently ensuring an exceptional customer experience. You serve as a model for your colleagues in executing effective customer interactions and achieving their objectives.

Your sustainable sales performance is complemented by your outstanding service to our customers. You delve into their needs, identify ownership opportunities, present tailored products and services, and explain various purchase options available. Staying informed about Apple’s offerings and sales processes is essential, allowing you to support your team by sharing valuable insights and assisting with customer interactions throughout the store.

Besides your primary responsibilities, you diligently complete all tasks while adhering to guidelines. Your contributions extend to other areas of store operations, including customer service and support as necessary. By respecting differences and maintaining an open attitude toward learning, you contribute to a diverse and inclusive environment, embodying these core values of Apple each day.

What You Need to Bring

• Reliable availability for flexible, business-dependent working hours in-store, in accordance with local regulations and adjustments.
• Experience in retail, sales, or a similar field, or comparable professional experience.
• Fluency in the local language, both spoken and written.

What You Should Bring

• In-depth knowledge of Apple products and services.
• Proven performance in sales and customer experience.
• Ability to recommend tailored solutions and effectively communicate them to customers.
• Capacity to address customer concerns with empathy, attentiveness, and strong presentation skills.
• Ability to thrive in a fast-paced environment while managing interactions with multiple customers simultaneously.
• A willingness to continuously learn about Apple and partner products to enhance the customer experience.
• A commitment to sharing your expertise and insights with the store team.

Our Commitment to Diversity

At Apple, our differences are our greatest strength. We believe that the diversity of our backgrounds, ideas, and experiences enriches our work and our products. This is why we are dedicated to ensuring inclusive development for all. We strive to treat all applicants fairly and equally, addressing individual needs appropriately.

Apply online using the form below. Only applications matching the job profile will be considered.