About Swissport International AG
In 2024, Swissport International AG provided best-in-class airport ground services for approximately 247 million airline passengers (2023: 232 million) and handled around 5 million tons of air freight (2023: 4.7 million) at 117 air cargo centers worldwide. Several of its warehouses are certified for pharmaceutical logistics by IATA’s CEIV Pharma and by the British MHRA. By the end of December 2024, Swissport established itself as the world's leader in airport ground services and air cargo handling, operating with around 60,000 employees at 276 airports across 45 countries on six continents.
Job Opportunity: Duty Officer Cargo Warehouse / Ramp (M/F/D)
Workload: 100%
Workplace: Airport Basel-Mulhouse
Your Responsibilities
- Development and implementation of operationally defined processes.
- Management and supervision of multiple groups (Warehouse & Ramp).
- Adjustment of daily personnel assignments according to production (personnel deployment, break management, etc.).
- Ensuring smooth operations and acting as the primary contact person for customer inquiries (Ad hoc Charter etc.).
- Responsibility for customer satisfaction and complaints management for the Warehouse & Ramp area, including analysis, development of corrective actions (CAPA), and effectiveness testing.
- Performing coordination and special tasks for freight operations, collaborating with other Swissport BSL departments to meet customer requirements.
- Email and correspondence management.
- Drafting and operational implementation of new directives and processes for the division.
- Close cooperation with the Duty Manager and management.
- Participation in internal operational meetings and external meetings with customers, partners, and authorities.
- Supporting management with safety measures, quality, and planning.
- Conducting employee appraisals.
Your Profile
- Bachelor’s degree in Logistics, Management, Economics, or a related field.
- At least 5 years of experience in logistics, preferably in the aviation industry, along with 3 years of experience in personnel management.
- Experience in ground handling.
- Proficient in MS Office.
- Strong command of English, French, and German.
- Exceptional customer service skills.
- Willingness to work irregular hours (shifts and weekends), including on-call duty.
- Valid driving license.
Your Personality
- High level of commitment and motivation.
- Ability to take initiative, make decisions, and assume responsibility.
- Strong social skills and impeccable manners.
- Ability to navigate conflicts and work effectively within a team.
- Excellent organizational skills and proactive problem-solving abilities.
- Resilient under pressure, serving as a role model with high assertiveness.
Apply Now
Have we captured your interest? Then apply online using the form below. Only applications matching the job profile will be considered.