Dutch speaking Customer Success Manager / Dutch speaking Customer Success Manageress

Customer Success Manager – Dutch Speaker

Location: London or Amsterdam | Hybrid Working | SaaS & Sustainability Technology

The Opportunity

Join an innovative, international technology company dedicated to helping organizations enhance supply chain transparency, strengthen traceability, and meet sustainability and regulatory requirements. As a Customer Success Manager, you will manage a portfolio of complex, international customers, ensuring they derive lasting value from our technology platform, which is designed to support more responsible and transparent supply chains.

This role offers a unique chance to blend relationship management, project coordination, and commercial ownership within a growing, mission-driven business committed to making a positive environmental impact.

Key Responsibilities

• Build trusted relationships with customer stakeholders, from operational teams to C-suite executives.
• Lead customer onboarding, including project planning, platform implementation, data integration, training, and go-live.
• Drive product adoption, customer satisfaction, retention, and subscription renewals.
• Coordinate supplier onboarding and engagement to enhance data collection and supply chain participation.
• Provide customer support, resolve platform queries, and manage technical escalations.
• Identify upselling and cross-selling opportunities in collaboration with the Sales team.
• Gather customer feedback and collaborate with Product and Engineering teams to enhance the platform.
• Develop customer success stories and support advocacy initiatives.
• Improve internal processes, tools, and playbooks to scale the Customer Success function.

What You’ll Bring

• A minimum of four years of Customer Success experience within SaaS, ideally in sustainability, ESG, or compliance technology.
• Proven experience managing large, international customer accounts and multiple business-critical projects simultaneously.
• Business fluency in Dutch and English; proficiency in German is a plus.
• Exceptional communication and presentation skills, with the ability to engage senior executives confidently.
• Strong commercial awareness and a customer-first mindset.
• Highly organized, proactive, and comfortable in a dynamic, international environment.
• Experience with Customer Success or client engagement tools.
• A collaborative approach, effective in working across Sales, Product, Support, and Engineering teams.
• A genuine interest in sustainability, climate action, and environmental impact.

What’s on Offer?

• Competitive salary and employee share plan.
• 25 days of annual leave plus public holidays.
• Enhanced pension, life insurance, and health insurance.
• Hybrid working: three days working remotely and two days per week in a London coworking office.
• The opportunity to contribute to technology that supports more sustainable and transparent global supply chains.

Apply online using the form below. Please note that only applications matching the job profile will be considered.