About Us
Viking (NYSE: VIK) is a global leader in experiential travel, operating a fleet of more than 100 ships that explore 21 rivers, five oceans, and all seven continents. Our experiences are designed for curious travelers with interests in science, history, culture, and cuisine. Chairman and CEO Torstein Hagen often says Viking offers experiences For The Thinking Person™. We are proud to have received over 450 awards, including being rated #1 for Rivers and #1 for Oceans for five consecutive years by Condé Nast Traveler in the 2025 Readers’ Choice Awards. Viking has also been recognized as a “World’s Best” by Travel + Leisure, a distinction no other travel company has achieved from both publications simultaneously.
Please note, only applicants who are eligible to work in Switzerland or possess a valid work permit will be considered.
Role Description
The Director of Enrichment and Onboard Program is responsible for the overall enrichment, entertainment, and content experience of our guests onboard Viking Ocean and Expedition. This role requires a dynamic and creative professional capable of leading a diverse team to manage and curate educational and entertaining content that enhances our guests' journeys. The Director of Enrichment and Onboard Program reports to the Vice President of Hotel Operations.
Key Responsibilities
- Enrichment Management: Organize and oversee a comprehensive lecture program that includes a variety of topics relevant to our destinations, guest interests, and scientific insights.
- Destination Insight: Ensure that the program corresponds with the region of sailing to maximize local exposure and content.
- Onboard Entertainment Management: Ensure all onboard shows meet quality standards and align with the Viking brand, including local and guest entertainment scouting based on the sailing schedule and region.
- Production Management: Organize and oversee an entertainment program tailored to the Viking guest demographic and destinations, providing technical supervision over all entertainment areas.
- Onboard Content Management: Oversee the creation and distribution of all onboard content, including daily newsletters, informational brochures, and digital content.
- TV Content Curation and Brand Alignment: Curate television content that is informative, entertaining, and appropriate for our guests, managing scheduling and availability across our fleet.
- Copywriting: Ensure that all guest information and displays align with marketing expectations and are kept up to date.
- Talent Sourcing & Management: Lead recruitment and approval of talent for the enrichment and entertainment programs, driving talent development onboard.
- Training and Development: Identify, train, and develop talent within the organization through mentoring and coaching for a successful transition.
- Functionality and Maintenance of Equipment: Ensure deliverable products and maintain a proactive maintenance program through inventory management, ordering, and up-to-date licensing.
- Budgeting and Forecasting: Conduct budgeting and forecasting in compliance with company expectations.
Key Qualifications
- A minimum of 10 years of proven experience as an enrichment/entertainment manager in hospitality, ideally within the cruise industry.
- Deep knowledge of stage production, including technical supervision and development.
- Proven experience as a Cruise Director on ocean vessels across varied geographies.
- Ability to manage a varied population of lecturers and maintain a vast network in global enrichment.
- Excellent organizational and leadership skills, capable of managing teams both shoreside and onboard.
- Strong communication and presentation skills, with a native level of English proficiency.
- A solid understanding of the American hospitality market, ideally with previous work experience in the US enrichment/entertainment industry.
- A passion for travel, culture, education, and science.
- The ability to work collaboratively with a diverse team and across departments.
Community & Culture
Join a fast-growing and dynamic environment with a modern workspace and flexible working hours.
How to Apply
Apply online using the form below. Only applications matching the job profile will be considered.
For more details about this position, please contact us at +41 61 638 60 11.