Dealer Service Operations Specialist

About Patagonia

Patagonia is an outdoor apparel company founded in 1973. At a time when all life on earth is under threat of extinction, we aim to use the resources we have—our business, our investments, our voice and our imagination—to influence changes needed to protect our planet. A registered B Corporation and founding member of 1% for the Planet, Patagonia is recognised internationally for its commitment to product quality and environmental activism, contributing over $145 million in grants and in-kind donations to thousands of grassroots environmental groups around the world.

Your Role

We are in business to save our home planet. Your role will contribute to this mission by supporting and helping develop Patagonia wholesale accounts by optimizing Service and Operations in Europe. This is accomplished through building and fostering synergetic relationships amongst the Customers and Patagonia wholesale sales team, as well as overseeing and maintaining the operational health of the wholesale accounts.

Main Tasks

• Liaise with Customers, Sales Representatives, Logistics, and Credit teams to provide the best Dealer Service & Operational efficiencies to the wholesale accounts allocated to you
• Monitor inventory fluctuations and understand systems logic to ensure optimal order fulfilment
• Perform orderbook maintenance as it pertains to the wholesale business model
• Report and troubleshoot day-to-day operational issues
• Repairs request management

Other Job Responsibilities

• Provide prompt, reliable, and high-quality service and operational support to your allocated dealers
• Complete daily & seasonal tasks and projects in a timely and comprehensive manner (pre-season preparation, shipping season, etc.)
• Manage wholesale orders on a daily basis: enter orders, follow up with adjustments and cancellations
• Monitor and resolve delivery complaints by coordinating with dealers, forwarding services, and the Patagonia logistics team
• Ensure a smooth delivery process. Ensure all necessary operating documentations and special handling requirements are properly executed

What We’re Looking For

• A love of the outdoors
• An interest in saving our home planet and making a positive impact through your work
• Language Skills: native in Swiss German, fluent in French and English, Italian is a plus
• 1-2 years of experience in Customer Service or Dealer Service
• Diploma or bachelor’s degree qualification desirable
• Excellent communication and interpersonal skills
• Excellent customer service and problem-solving skills
• Strong follow-through and attention to detail
• Flexible and adaptable to a fast-paced environment
• Self-starter and ability to work on own initiative
• Advanced level of computer skills (knowledge of Excel a must, Microsoft D365 would be a plus)
• A natural flair for sales is an advantage

Other Important Details

• This is a full-time position, based in Aigle office in Switzerland
• We have a hybrid work model, working from home for a maximum of 2 days per week

At Patagonia, we commit to becoming an anti-racist company that leads by example. This means doing the work to be inclusive and equitable, across all aspects of our business.

Every person who applies to join Patagonia receives equal employment opportunities, and we value a welcoming environment where each member of our EMEA team feels included, respected, and empowered, regardless of their race, colour, religion, gender, gender identity or expression, sexual orientation, civil status, national origin, disability, or age.

At Patagonia, we strive to have inclusive representation within our organization and embrace a diverse mix of talent to contribute to our culture. We actively seek applications from Black and People of Colour (BPOC) and other underrepresented groups.

As we are in business to save our home planet, we can only do this together.

Please make sure that your CV and cover letter are in English.

Disclaimer for recruitment agencies:

Thanks for your interest in supporting us for this role, but we don’t accept unsolicited CVs from recruitment agencies