Job Title: Customer Facilitation Management Professional
As a Customer Facilitation Management Professional at Honeywell, you will play a pivotal role in managing and coordinating customer facilitation activities. Your efforts will ensure the efficient and effective resolution of customer issues, ultimately leading to high customer satisfaction.
Roles and Responsibilities
- Establish a management operating system (MOS) utilizing Salesforce.com (SFDC) with assigned airline customers, including regular performance reviews (Delivery, Technical Support, Product Performance, CMM Updates), and promote portal/improvement initiatives to enhance the airline customer experience.
- Develop and execute airline survey improvement plans and reliability initiatives.
- Ensure that airline improvement plans translate into increased satisfaction, achieving top-quartile results in Boeing/Airbus OEM Industry Survey among participating suppliers.
- Communicate and develop action plans based on Customer Effort Survey results.
- Encourage customers to provide efficient order information via increased M2M, electronic ordering, etc., to streamline the delivery process.
- Create and implement strategies for the timely closure of airline service requests, ensuring an execution rate of over 95%.
- Manage airline change communication related to business policies and systemic process changes.
Background
- Bachelor's degree in Business, Engineering, or a related field plus 2 years of relevant experience, or a minimum of 5 years in Business, Customer Support, Engineering, Operations, Supply Chain, and/or Program Management.
- A minimum of 2 years of indirect leadership experience within a large global organization, requiring interaction across multiple countries.
- A demonstrated strong bias for action and strong internal network.
- Ability to learn and utilize various applications (e.g., Salesforce, SAP, Tableau, and other complex toolsets) primarily through self-training.
- Strong verbal and written communication skills.
- Proven partnering skills with key internal and external customers.
- PMP certification is preferred.
- Aptitude to adapt to various leadership styles across multiple customer business teams.
- Capability to drive change within peer groups and customer business teams, resulting in enhanced consistency and the elimination of non-value-added activities.
Apply online using the form below. Only applications matching the job profile will be considered.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.