IT Customer Support Agent / IT Customer Support Agentess
Datwyler - June 19, 2025
Join Our Team at Datwyler IT Infra
Successful digitization begins with Datwyler's pioneering IT infrastructure. Datwyler IT Infra is an internationally established company headquartered in Switzerland, with affiliates across Europe, the Middle East, and Asia. For over 100 years, we have supplied premium quality system solutions, products, and services for data centers, fibre networks (Campus, FTTx), and smart buildings. Our dedicated team of approximately 950 employees drives our continued success.
Your Responsibilities:
Provide first-level and second-level IT support for internal users across different locations.
Handle incoming support requests via phone, email, and ticketing system.
Troubleshoot hardware, software, and network issues efficiently.
Escalate complex incidents to the appropriate technical teams as necessary.
Assist with user account management (Active Directory, email, access rights).
Support the rollout of IT updates, patches, and hardware replacements.
Maintain clear documentation of support cases and solutions.
Participate in the continuous improvement of support processes and tools.
Conduct basic user training and provide guidance on IT best practices.
Your Profile:
Completed education in IT or equivalent work experience.
Previous experience in IT support or a helpdesk environment is preferred.
Excellent communication skills in German and English (both required).
Strong problem-solving skills and a customer-oriented mindset.
Familiarity with Windows OS, Microsoft 365, and basic network troubleshooting.
Able to work independently and as part of a team.
Willingness to occasionally work flexible hours to support international teams.
What We Offer:
A dynamic international work environment.
Hybrid working model (up to 40% home office).
Competitive Latvian benefits package.
Opportunities for professional development and IT certifications.
Friendly and supportive team culture.
Modern tools and technologies to support your work.
Interested?
Apply online using the form below. Only applications matching the job profile will be considered. If you have any questions, feel free to contact us at .
We Offer a Diverse and Global Working Environment
As a global company, Datwyler provides a wide range of job profiles and career opportunities. We create the right environment for ambitious individuals who approach their tasks with dedication and enthusiasm, allowing every employee to shape the way we work. We empower our employees to bring their talents to a global stage and develop them over time. At Datwyler, our employees are at the core of our operations—interacting with respect, trust, and loyalty is fundamental to our ethos. Mutual consideration and appreciation are key to our culture.