IT Customer Support Agent / IT Customer Support Agentess
Datwyler - June 12, 2025
Join Datwyler IT Infra: Pioneering IT Infrastructure
Successful digitization starts with Datwyler’s pioneering IT infrastructure. Datwyler IT Infra is an internationally established company, headquartered in Switzerland, with affiliates in Europe, the Middle East, and Asia. We provide premium quality system solutions, products, and services for data centers, fiber networks (Campus, FTTx), and smart buildings. Founded over 100 years ago, our company employs approximately 950 dedicated professionals.
Your Responsibilities:
Provide first-level and second-level IT support for internal users across different locations.
Handle incoming support requests via phone, email, and a ticketing system.
Troubleshoot hardware, software, and network issues efficiently.
Escalate complex incidents to the appropriate technical teams when necessary.
Assist with user account management (Active Directory, email, access rights).
Support the rollout of IT updates, patches, and hardware replacements.
Maintain clear documentation of support cases and solutions.
Participate in the continuous improvement of support processes and tools.
Conduct basic user training and provide guidance on IT best practices.
Your Profile:
Completed education in IT or equivalent work experience.
Previous experience in IT support or a helpdesk environment is an advantage.
Excellent communication skills in German and English (both required).
Strong problem-solving skills and a customer-oriented mindset.
Familiarity with Windows OS, Microsoft 365, and basic network troubleshooting.
Ability to work independently and as part of a team.
Willingness to occasionally work flexible hours to support international teams.
What We Offer:
A dynamic international work environment.
Hybrid working model (up to 40% home office).
Competitive Latvian benefits package.
Opportunities for professional development and IT certifications.
Friendly and supportive team culture.
Modern tools and technologies to support your work.
Interested?
Apply online using the form below. Only applications matching the job profile will be considered. If you have any questions, feel free to contact us at .
A Diverse and Global Working Environment
As a globally operating company, Datwyler offers a broad spectrum of job profiles and career opportunities. We provide ambitious individuals who approach their tasks with dedication and enthusiasm the right environment to excel and grow. Our employees are at the very heart of Datwyler—we interact with respect, trust, and loyalty. Mutual consideration and appreciation are key.