IT Customer Support Agent / IT Customer Support Agentess
Datwyler - June 6, 2025
About Datwyler IT Infra
Successful digitization begins with Datwyler's pioneering IT infrastructure. Datwyler IT Infra is an internationally established company headquartered in Switzerland, with affiliates across Europe, the Middle East, and Asia. We supply premium quality system solutions, products, and services for data centers, fiber networks (Campus, FTTx), and smart buildings. Founded over 100 years ago, we employ around 950 professionals dedicated to excellence.
Your Responsibilities:
Provide first-level and second-level IT support to internal users across various locations.
Handle incoming support requests via phone, email, and a ticketing system.
Troubleshoot hardware, software, and network issues efficiently.
Escalate complex incidents to the appropriate technical teams when necessary.
Assist with user account management (Active Directory, email, access rights).
Support the rollout of IT updates, patches, and hardware replacements.
Maintain clear documentation of support cases and solutions.
Participate in the continuous improvement of support processes and tools.
Conduct basic user training and provide guidance on IT best practices.
Your Profile:
Completed education in IT or equivalent work experience.
Previous experience in IT support or a helpdesk environment is an advantage.
Excellent communication skills in German and English (both required).
Strong problem-solving skills and a customer-oriented mindset.
Familiarity with Windows OS, Microsoft 365, and basic network troubleshooting.
Ability to work independently and collaboratively as part of a team.
Willingness to occasionally work flexible hours to support international teams.
What We Offer:
A dynamic international work environment.
Hybrid working model (up to 40% home office).
Competitive Latvian benefits package.
Opportunities for professional development and IT certifications.
Friendly and supportive team culture.
Access to modern tools and technologies to support your work.
Apply Now
If you are interested in joining our team, please apply online using the form below. Only applications matching the job profile will be considered.
For any inquiries, feel free to reach out to us at .
A Diverse and Global Working Environment
As a globally operating company, Datwyler offers a broad spectrum of job profiles and career opportunities. We provide ambitious individuals, who approach their tasks with dedication and enthusiasm, the right environment to excel and grow. This fosters opportunities for every employee to influence our work processes. At Datwyler, we empower our employees to leverage their talent in a global context and develop it steadily over time. Our employees are at the core of Datwyler, where we interact with respect, trust, and loyalty. Mutual consideration and appreciation are key values that define our culture.