About Us
In 2018, our Swiss tech company KEMARO AG launched the world's first autonomous dry-cleaning robot for industrial use – the K900. Since then, we have expanded our team to nearly 60 employees at our site in Eschlikon TG. Together, we are revolutionizing the way global logistics and industrial companies maintain clean and safe facilities.
Join Our Team
To strengthen our Customer Success team, we are looking for a:
Customer Success Manager (m/f/d) – 80–100%
Your Mission
As part of our Customer Success team, you will serve as the direct interface to our end customers and distributors. Your mission is to ensure the long-term success of our customers through proactive support and excellent service throughout the entire product lifecycle.
Your Tasks
- Customer Journey & Onboarding: Guide our customers from initial installation through long-term use, ensuring they achieve maximum value from our robots.
- Partner Enablement: Train and motivate our global sales partners to act as experts in our robotic solutions.
- Performance Monitoring: Monitor the performance of robot fleets (e.g., via KEMARO Sphere) and proactively respond to deviations.
- Content Creation: Create clear, professional, and visually appealing instructional content (video, text, or graphics).
- Customer Insights: Collect valuable user feedback and relay it to our R&D team to continuously enhance our products.
- Growth: Identify upselling opportunities (e.g., consumables or additional robots) and support the renewal process for service contracts.
Your Profile
- Experience in customer success, customer support, or account management (preferably in robotics, mechanical engineering, or SaaS).
- Strong communication skills with the ability to explain complex technical concepts in a clear and simple manner (e.g., through online or on-site training).
- Analytical mindset with the ability to work with data (KPI dashboards, CRM systems such as HubSpot).
- Hands-on mentality: comfortable working directly with the robot or visiting customers on-site.
- Native or professional fluency in German, along with strong English skills to support our international partners.
What We Offer
- The opportunity to actively shape the future of autonomous industrial cleaning within a dynamic Swiss scale-up.
- An innovative product that inspires customers worldwide.
- A dynamic, international environment with short decision-making paths and an open company culture where your ideas matter.
Interested?
Are you ready to make the world cleaner and more digital? Apply online using the form below. Please note that only applications matching the job profile will be considered.