Customer Service Specialist / Customer Service Specialist

About the Role

This role is pivotal in supporting our client's international trading operations, specifically within the customer service domain. You will be responsible for managing customer orders and contracts, ensuring seamless communication between clients and internal teams. The position requires a dynamic individual who can efficiently juggle multiple tasks and contribute to a small, dedicated customer service team.

What We Offer

You will have the opportunity for career progression based on merit within a stable, family-owned group. Enjoy a supportive work environment along with attractive vacation benefits.

Work Tasks

• Register new contracts and amendments in the ERP system.
• Process and book customer orders accurately and efficiently.
• Provide administrative and operational support to the Sales Management team.
• Act as a communication link between customers and internal departments.

We Are Looking For

• Advanced knowledge of English (spoken and written).
• Strong organizational and time-management skills.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Detail-oriented and customer-focused approach.
• Team-oriented mindset with a proactive and flexible attitude.

Apply Online

Apply online using the form below. Only applications matching the job profile will be considered.

Contact Information

For any questions regarding this position, please contact the recruitment team at lausanne@academicwork.ch, including the job ID XM3IFI in your email.