Job Opportunity: Customer Service Advisor
We are seeking a highly skilled individual to expertly handle, process, and/or forward client calls and partner inquiries on various topics related to payment card transactions, in accordance with our work instructions.
Role Description
The ideal candidate will have a native-level proficiency in German/Swiss German, as well as excellent knowledge of French and Italian. Applications that do not meet the required language proficiencies will not be considered.
Your Tasks
- Answer incoming calls and handle inquiries from customers and business partners in German, French, Italian, and English.
- Receive and process client complaints and issues related to payment cards.
- Ensure timely and satisfactory resolution of client concerns to enhance client satisfaction and loyalty.
- Ensure that all customer interactions and processes comply with internal quality standards and legal regulations.
- Proactively find solutions for client complaints and escalate complex cases to the appropriate department.
- Identify sales opportunities (selling and upselling) during interactions with customers.
Your Profile
- Commercial or tourism background.
- Experience in customer service.
- Good knowledge of the Office package/PC use.
- Excellent communication skills.
- Languages: Italian, German/Swiss German, French, and English.
- As the first point of contact with customers, essential soft skills include courtesy, empathy, customer orientation, and the ability to work in a team.
What Do We Offer?
- Flexibility in working from home and the management of working hours to ensure a healthy work-life balance.
- Numerous benefits and incentives.
- Well-being, motivational, and team-building activities.
Workplace
Pregassona and/or Wallisellen.
Apply online using the form below. Only applications matching the job profile will be considered.