Job Opportunity: Customer Service Advisor
We are searching for a highly skilled individual who is fluent in German/Swiss German at a native level, as well as possessing excellent knowledge of French and Italian. Only applications matching the job profile will be considered.
Role Description
The successful candidate will expertly handle, process, and/or forward client calls and partner inquiries on various topics related to payment card transactions, in accordance with our work instructions.
Your Tasks
- Answer incoming calls and address inquiries from customers and business partners in German, French, Italian, and English.
- Receive and process client complaints and issues related to payment cards.
- Ensure timely and satisfactory resolution of client concerns to enhance client satisfaction and loyalty.
- Comply with internal quality standards and legal regulations during all customer interactions and processes.
- Proactively find solutions for client complaints and escalate complex cases to the appropriate department.
- Identify sales opportunities (selling and upselling) during customer interactions.
Your Profile
- Commercial or tourism background.
- Experience in customer service.
- Proficiency with the Office package and general PC use.
- Excellent communication skills.
- Languages: Italian, German/Swiss German, French, and English.
- Strong soft skills including courtesy, empathy, customer orientation, and teamwork capabilities.
What Do We Offer?
- Flexibility in working from home and management of working hours to ensure a healthy work-life balance.
- Numerous benefits and incentives.
- Opportunities for well-being, motivational, and team-building activities.
Workplace
Locations: Pregassona and/or Wallisellen.
Apply online using the form below.