Job Offer: Customer Service Advisor
We are seeking a highly skilled individual to expertly handle, process, and forward client calls and partner enquiries related to payment card transactions, in line with our work instructions. We are particularly interested in candidates who possess native-level proficiency in German/Swiss German, as well as strong command of French and Italian.
Your Tasks:
- Answer incoming calls and handle inquiries from customers and business partners in German, French, Italian, and English.
- Receive and process client complaints and issues related to payment cards.
- Ensure timely and satisfactory resolution of client concerns to enhance satisfaction and loyalty.
- Compliance with internal quality standards and legal regulations during all customer interactions and processes.
- Proactively find solutions for client complaints, escalating complex cases to the appropriate department as necessary.
- Identify sales opportunities (selling and upselling) during interactions with customers.
Your Profile:
- Commercial or tourism background.
- Experience in customer service.
- Good knowledge of the Office suite and PC usage.
- Strong communication skills.
- Languages: Italian, German/Swiss German, French, and English.
- As the first point of contact with customers, essential soft skills include courtesy, empathy, customer orientation, and teamwork ability.
What Do We Offer?
- Flexibility to work from home and manage working hours to ensure a healthy work-life balance.
- Numerous benefits and incentives.
- Engaging well-being, motivational, and team-building activities.
Apply online using the form below. Please note that only applications matching the job profile will be considered.
Workplace: Wallisellen