Customer Service Advisor / Customer Service Advisoress

Job Opportunity: Customer Service Advisor in Wallisellen

We are on the lookout for a dynamic professional who possesses native-level proficiency in German/Swiss German, along with excellent knowledge of French and Italian. Candidates who do not meet the required language qualifications will not be considered.

Role Description

We are seeking a highly skilled individual to manage, process, and/or forward client calls and partner inquiries related to payment card transactions, in adherence to our operational guidelines.

Your Tasks

• Answer incoming calls and respond to inquiries from customers and business partners in German, French, Italian, and English.
• Receive and address client complaints and issues related to payment cards.
• Ensure timely and satisfactory resolution of client concerns to enhance satisfaction and loyalty.
• Guarantee that all customer interactions and processes comply with internal quality standards and legal regulations.
• Proactively seek solutions to client complaints and escalate complex cases to the appropriate department.
• Identify sales opportunities (selling and upselling) during customer interactions.

Your Profile

• Background in commercial or tourism sectors.
• Experience in customer service.
• Good knowledge of Office suite and proficient PC skills.
• Strong communication skills.
• Languages: Italian, German/Swiss German, French, and English.
• As the first point of contact with customers, exceptional soft skills such as courtesy, empathy, customer orientation, and teamwork abilities are essential.

What Do We Offer?

• Flexibility to work from home and manage working hours to promote a healthy work-life balance.
• A range of benefits and incentives.
• Opportunities for well-being, motivational, and team-building activities.

Apply online using the form below. Note that only applications matching the job profile will be considered.