Job Opportunity: Customer Service Advisor
We are seeking a highly skilled individual to expertly handle, process, and forward client calls and partner inquiries on various topics related to payment card transactions, in accordance with our work instructions.
Role Description
This position requires a candidate with native-level proficiency in German/Swiss German, along with strong skills in French and Italian. Applications that do not meet the required language proficiency will not be considered.
Your Tasks
- Answer incoming calls and handle inquiries from customers and business partners in German, French, Italian, and English.
- Receive and process client complaints and issues related to payment cards.
- Ensure timely and satisfactory resolution of client concerns to enhance client satisfaction and loyalty.
- Ensure that all customer interactions and processes comply with internal quality standards and legal regulations.
- Proactively find solutions for client complaints and escalate complex cases to the appropriate department.
- Identify sales opportunities (selling and upselling) during interactions with customers.
Your Profile
- Commercial or tourism background.
- Experience in customer service.
- Good knowledge of Office package and PC use.
- Excellent communication skills.
- Languages: Italian, German/Swiss German, French, and English.
- As the first point of contact with customers, the following soft skills are essential: courtesy, empathy, customer orientation, and the ability to work in a team.
What Do We Offer?
- Flexibility in working from home and management of working hours to ensure a healthy work-life balance.
- Numerous benefits and incentives.
- Well-being, motivational, and team-building activities.
Workplace
Pregassona and/or Wallisellen.
Apply online using the form below. Please note that only applications matching the job profile will be considered.