Customer Program Quality Manager (All Genders)
Challenge the Impossible
About Beyond Gravity
Beyond Gravity, headquartered in Zurich, Switzerland, is a pioneering space company that merges a startup mindset, agility, and innovation with decades of experience and proven quality. With approximately 1,800 employees across 12 locations in six countries (Switzerland, Sweden, Austria, the USA, Finland, and Portugal), we develop and manufacture products for satellites and launch vehicles, aiming to advance humanity and explore the world beyond. Beyond Gravity is esteemed as the preferred supplier of structures for all types of launch vehicles and is a leading provider of selected satellite products and constellation solutions within the New Space sector. In 2024, the company generated a revenue of around CHF 359 million. For more information, visit: www.beyondgravity.com
Your Crew
Prepare to join an exceptional team of professionals from diverse countries and cultures. Our backgrounds in engineering unite us through a shared passion for space and a strong commitment to quality. We foster a culture of collaboration, mutual support, and the excitement of building something extraordinary together. If you are fueled by curiosity and eager to confront meaningful challenges, you may be the ideal fit to help us shape what comes next.
Your Mission
- Develop the Product Assurance Requirements and Culture at the project level, establishing robust quality processes and ensuring cost excellence through collaboration with engineering, operations, and supply chain.
- Serve as the primary interface for the Customer on all quality and safety matters.
- Identify and establish Critical-to-Quality (CTQ) features in collaboration with the Customer and Engineering teams.
- Lead Non-Conformance (NC) and failure investigations whenever product requirements are breached.
- Oversee and direct Product Development and Qualification concerning all relevant quality aspects.
- Manage and ensure that quality requirements are implemented throughout product manufacturing, delivery, and post-delivery activities.
- Coordinate all Quality-related matters for international multi-site and cross-country programs.
Main Tasks
- Execute the Product Assurance Program in alignment with Project Milestones.
- Ensure successful execution of Customer, Regulatory, and Internal Requirements for Program Execution.
- Translate Customer Critical-to-Quality Requirements into internal specifications and requirements.
- Lead Customer Critical Root Cause Analysis (RCA) and investigation activities.
- Facilitate Design Failure Mode and Effects Analysis (FMEA).
- Develop Process/Product CTQ and Control Plans in conjunction with the Customer and Engineering.
- Establish Product Quality Documentation.
- Assist in achieving final Product Qualification.
- Contribute to Customer and internal Audits as a Quality representative.
- Support Launch Campaign preparations and execution, ensuring effective coordination of all on-site Quality Assurance (QA) activities.
- Promote continuous improvement initiatives and contribute to standardizing the Quality Management System (QMS).
Your Story
- Preferred education: MSc degree in Engineering or a related discipline.
- Several years of experience in Quality and Continuous Improvement or a relevant field.
- Familiarity with configuration management tools, practices, reliability analysis, FMEA, and quality improvement methodologies.
- Proven record in leading product assurance activities.
- Knowledge of standards such as EN9100, ECSS, NASA, and MIL.
- Ability to quickly understand and analyze technical products/systems and their functions.
- Excellent written and verbal communication skills in English.
- Experience with MS Office required.
- Experience applying Quality preventive methodologies (5 Why, Ishikawa Fishbone, etc.).
Nice-to-Haves
- Proficiency in additional languages (German, French, and Swedish) is highly advantageous.
- Experience in product assurance for space applications would be a strong asset.
Why Beyond Gravity?
- Work in an international environment with a global mindset and high-tech products destined for space.
- Join a highly specialized and motivated team with extensive expertise in a unique industry.
- Experience a hands-on mentality where suggestions for improvement are valued.
- Enjoy attractive employment conditions, including contributions to public transport, training and development opportunities, fully paid maternity/paternity leave, and more.
- Benefit from flexible working styles and a minimum of 5 weeks of vacation, with the option to purchase additional days off.
Are You Ready for Lift-off?
Our core values—Passionate, Together, and Curious—transform challenges into opportunities. Embark on a journey to transcend the ordinary with us. Propel your career to new heights by applying online using the form below. Only applications matching the job profile will be considered.
Contact Information
For questions regarding the position, please contact: Susanna Credendino | Susanna.Credendino@beyondgravity.com
For inquiries about the recruitment process, please get in touch with: Stefan Hunger | stefan.hunger@beyondgravity.com
Beyond Gravity is proud to be an Equal Opportunity Employer. We welcome and encourage applications from all qualified individuals, regardless of race, color, religion, sex, gender, national origin, disability, protected veteran status, or any other legally protected categories.
Applications by email cannot be considered. We do not accept dossiers from recruitment agencies for this position.