Join Our Team as a Customer Parts Repair Manager
We are a world-leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence, and environmental responsibility propels us forward on our journey to becoming the most customer-centric and sustainable engine-focused MRO worldwide.
Working with an extensive network of partners and business development offices in Europe, the USA, Asia, and the Middle East, we offer comprehensive, fully customized solutions for the maintenance, repair, and overhaul of aircraft engines, airframes, and components, including impeccable technical support to over 500 customers globally. Our mission is simple: “We safely power your flight.”
Your Responsibilities
- Manage repair orders to fulfill contractual obligations in accordance with existing processes, including third-party business, customer feedback, and teardown processes.
- Proactively manage and resolve commercial and technical issues with the support of the internal organization and appropriate tools.
- Develop customer relationships to retain and expand existing business in close coordination with Sales, including customer visits and contract review meetings.
- Oversee invoicing activities and monitor account receivables for assigned customers.
- Plan, control, and report order fulfillment in accordance with Customer Agreements.
- Manage both internal and external customer agreements.
- Assist in negotiating contract amendments with customers in coordination with Sales.
- Build strong customer relationships and manage customer feedback effectively.
- Respond to customer requests and queries in a timely and customer-centric manner.
- Manage customer disputes, monitor account payments, lead cash collection efforts, and escalate issues as necessary.
- Organize customer visits, including performance review meetings, negotiations for upcoming orders, and clarification of contractual amendments.
Your Profile
- Excellent communication and analytical skills, with a solution-oriented approach.
- University Bachelor's Degree in engineering and/or business administration with a strong understanding of financial and commercial aspects.
- Technical knowledge of engine parts repair and overhaul processes, including strong knowledge of costing and pricing methodologies within the Engine Parts Repair Services sector.
- Core competencies in business economics, commercial affairs, and financial modeling.
- A minimum of 3 years of significant experience in customer-related and leadership positions in the MRO Aviation Industry.
- A strong commercial background complemented by excellent communication and presentation skills.
- Able to work under pressure, demonstrating flexibility, creativity, and innovative thinking.
- Fluency in English; proficiency in French or German is a plus.
What We Offer
We provide an attractive position in a global and dynamic company. With competitive employment conditions, you will have numerous opportunities for both professional and personal development. Our benefits system is designed with our employees' best interests in mind, aimed at supporting everyday life and situations. Explore our benefits by visiting our website below:
www.srtechnics.com/careers/employee-benefits
Apply online using the form below. Please note that only applications matching the job profile will be considered. For other inquiries, please contact us at: globalrecruitment@srtechnics.com.
Please be aware that due to Swiss immigration regulations, we currently only consider applicants holding an EU passport, Swiss passport, or a Swiss working permit.