Join Our Team as a Customer Parts Repair Manager
We are a world-leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence, and environmental responsibility propels us forward on our journey to becoming the leading, most customer-centric, and sustainable engine-focused MRO worldwide.
Working with an extensive network of partners and business development offices in Europe, the USA, Asia, and the Middle East, we offer comprehensive, fully customized solutions for the maintenance, repair, and overhaul of aircraft engines, airframes, and component sales business including impeccable technical support to over 500 customers globally. Our mission: We safely power your flight.
Your Responsibilities
- Manage the repair orders to fulfill contractual obligations in accordance with existing processes (i.e., 3rd party business, customer feedback, teardown process).
- Proactively manage and resolve commercial and technical issues with the support of the internal organization and appropriate tools (i.e., EOR).
- Develop customer business relationships to retain and expand existing business in close coordination with Sales, including customer visits and contract review meetings.
- Manage invoicing activities and monitor accounts receivable for assigned customers.
- Plan, control, and report order fulfillment in accordance with Customer Agreements.
- Manage internal and external customer agreements.
- Assist in negotiating contract amendments with customers in coordination with Sales.
- Build strong customer relationships and manage customer feedback (EOR).
- Respond to customer requests and queries in a timely and customer-centric manner.
- Manage customer disputes, monitor account payments, lead cash collection, and escalate as necessary.
- Organize customer visits, including performance review meetings, negotiations for upcoming orders, and clarification of contractual amendments.
Your Profile
- Excellent communication and analytical skills, with a solution-oriented mindset.
- Bachelor's degree in engineering and/or business administration with a strong understanding of financial and commercial aspects.
- Technical knowledge of engine parts repair and overhaul processes and technology, including a strong understanding of costing and pricing methodologies within the engine parts repair services business.
- Core competencies in business economics, commercial affairs, and financial modeling.
- Significant experience (3+ years) in customer-related and leadership positions in the MRO Aviation Industry is preferred.
- Strong commercial background along with excellent communication and presentation skills.
- Able to work under pressure, flexibility, creative thinking, and innovation.
- Fluent in English; proficiency in French or German is a plus.
What We Offer
We provide an attractive position in a global and dynamic company. Our competitive employment conditions will enable you to develop both professionally and personally. Our benefits system is designed with your best interest in mind, aiding you in everyday life and challenges. Check them out on our website by clicking below:
www.srtechnics.com/careers/employee-benefits
Apply online using the form below. Only applications matching the job profile will be considered.
If you have any other inquiries, please contact us at: globalrecruitment@srtechnics.com
Please note that due to Swiss immigration regulations, we currently only consider applicants holding an EU passport, Swiss passport, or a Swiss working permit.