Customer Experience & Service Design Consultant / Customer Experience & Service Design Consultantess

Basic Information

Business Line: Technology & Transformation

City: Zurich

Experience Level: Graduate

Working Time Percentage: 80% - 100%

Date Published: 03-Feb-2025

Req #: 19213

Job Description

Consultant Customer Experience & Service Design, Deloitte Digital

Location: Zurich

Work Pattern Percentage: 80-100%

Shape the Future of Switzerland's Digital Transformation!

At Deloitte Digital, our vision is to be at the forefront of value creation by elevating how brands interact with their customers. We combine deep industry focus with strong capabilities and proven methodologies to discover, envision, design, deliver, and run leading digital solutions. Our technology and experience-driven advisory and execution services create value for some of the most prominent names in Switzerland.

How You Can Make an Impact

As a Consultant, you will gain hands-on experience from day one, supporting our client engagements to solve their most pressing challenges and opportunities surrounding digital transformation, customers, innovation, and technology strategies. In this role, you will be mainly responsible for:

• Applying Design Thinking and other user-centric methodologies to identify problems, ideate solutions, and define strategic concepts.
• Shaping the definition and development of digital products in an agile manner.
• Supporting our clients in conceptualizing innovative end-to-end customer experiences across multiple channels, with a focus on finding the sweet spot between users, business, and technology.
• Being an intrapreneur and further shaping your personal and professional skillset by engaging in internal initiatives you are passionate about and where you can make a lasting impact.

Who We Are Looking For

To be successful in this role, you should have:

• A master's degree from a prestigious university in business/economics, digital/design management, or STEM subjects.
• 1-3 years of relevant work experience, demonstrating proficiency in delivering experience-centric digital strategies and/or solutions.
• Excellent presentation and communication skills with the ability to articulate business problems and digital experience solutions to stakeholders.
• Fluency in English and German; French is a strong advantage.
• The ability to work effectively with a variety of clients in challenging situations, establishing credibility and trust with stakeholders.
• A collaborative team player who can work closely with multidisciplinary teams such as designers, developers, and business analysts.
• A passion for the value that digital solutions can unlock for users and businesses.

Your Team

Join Deloitte Digital at an exciting time, as we elevate our fast-growing team, sitting at the intersection of Deloitte's business consultancy and digital creative agency. Benefit from a strong global network and access to experts in various fields and industries.

Careers at Deloitte. Choose Your Impact.

At Deloitte, your ideas create impact and spark meaningful change for our clients, people, and society. Your unique expertise, background, and perspective help us find new ways to tackle the most complex challenges, brightening the futures of those we serve. Build a career that inspires and energizes you at Deloitte, where you can choose your impact.

In Switzerland, we provide industry-specific services in Audit & Assurance, Tax & Legal, Strategy, Risk & Transactions Advisory, and Technology & Transformation. With close to 3,000 employees at six locations, we serve organizations of all sizes across various sectors. You will experience meaningful and challenging work in an inclusive and supportive environment where you can thrive. We offer flexible and hybrid working conditions, wellbeing and parental programs, and numerous opportunities to connect, collaborate, and learn.

Apply Online

We look forward to hearing from you! Apply online using the form below.

Only applications matching the job profile will be considered.

*We consider all qualified applicants for employment regardless of race, ethnicity, religious beliefs, gender, sexual orientation, gender identity, national origin, age, or disability, in compliance with applicable law. Research shows that women are less likely to apply for roles unless they meet all criteria; don’t hold yourself back—apply today.

We do not accept applications from recruitment agencies for this position.

Deloitte AG and Deloitte Consulting AG are Swiss subsidiaries of Deloitte LLP, the DTTL member firm in the United Kingdom.