About ARTIDIS
ARTIDIS is a clinical-stage health-tech start-up based in Basel, Switzerland, pioneering the development of the first nanomechanical biomarker for cancer diagnosis and treatment optimization. Our innovative ARTIDIS nanotechnology platform seamlessly integrates various types of clinical data into the ARTIDISNET digital platform, empowering physicians to significantly shorten diagnostic processes while enhancing outcomes for both patients and the healthcare system. We enable healthcare professionals to design personalized cancer treatment plans that cater to the unique needs and goals of individual patients.
Job Purpose
The Application Customer Service position is integral to our medical device operations, utilizing expertise and experience to drive project success. This role involves formulating and implementing operational strategies to ensure our products and services meet the highest quality standards and regulatory compliance. Please note that this position requires 100% on-site availability, along with 50% travel between the USA and Europe.
Duties and Responsibilities
- Conduct pre-clinical and clinical research to characterize the nanomechanical properties of solid tumors.
- Develop innovative protocols and methodologies for sample preparation, including establishing measurement standards and designing specimen holders.
- Continuously improve and execute measurement routines at customer sites and the ARTIDIS facility.
- Produce technical documentation, study reports, work instructions (WIs), and test plans to ensure compliance with FDA regulations and ISO quality standards.
- Provide flexible, on-site support to customers and study coordinators, adapting to hospital schedules as needed.
- Enhance and refine data analysis procedures, conduct statistical analyses, and execute analytical validation tests.
- Validate the performance of new measurement devices on biological samples at customer sites.
- Offer scientific and technical support to clients, ensuring the optimal functionality and performance of ARTIDIS products.
- Deliver education and training to customers and medical staff to improve the performance and usability of ARTIDIS products.
- Collect and document user requirements and feedback to contribute to continuous product improvement.
- Visit hospital and customer sites regularly to maintain a strong presence, support workflows, and strengthen customer relationships.
Qualifications
- Educational Background: Ph.D. or equivalent in Biomedical Engineering, Materials Science, or a related field.
- Technical Expertise: Proficient in nanomechanical phenotyping in solid tumors, tissue/cell nanomechanics, sample preparation, data analysis, and validation.
- Medical Device Knowledge: Familiar with medical device operations, ISO 13485, FDA guidelines, CE Marking, and international regulatory standards.
- Customer Interaction: Skilled in technical assistance, customer service, product training, and tailoring solutions.
- Collaboration and Problem-Solving: Strong ability to work in teams, troubleshoot issues, and tackle challenges collaboratively.
- On-Site Support: Must be available for regular visits to customer sites in Europe and the USA, with frequent travel.
- Communication Skills: Exceptional written and verbal communication skills for technical documentation and presentations.
- Project Management: Capable of handling multiple projects, meeting deadlines, and thriving in a fast-paced environment.
Working Conditions
The work environment is typical of a start-up, with an intrinsically motivated international team. Our company fosters rapid advancement and provides an excellent opportunity to learn and share expertise in a highly agile setting. This position demands a commitment to go the extra mile when necessary. We seek a team player who values direct communication. In return, the role offers challenging tasks, opportunities for responsibility, a driven team, and the chance to contribute to impactful work. A competitive salary and performance-based bonuses are included.
Application Process
Apply online using the form below. Please be advised that only applications matching the job profile will be considered.