About ARTIDIS
ARTIDIS is a clinical-stage health-tech start-up based in Basel, Switzerland, pioneering the development of the first nanomechanical biomarker for cancer diagnosis and treatment optimization. Our innovative ARTIDIS nanotechnology platform seamlessly integrates various types of clinical data into the ARTIDISNET digital platform, empowering physicians to significantly reduce the diagnostic timeline, ultimately benefiting both patients and the healthcare system. With ARTIDIS, healthcare professionals are equipped to design personalized cancer treatment plans that cater to individual patients' unique needs and desired outcomes.
Job Purpose
The Customer Service team plays a crucial role within the medical device operations sphere, utilizing their expertise to drive project success. This position is integral to formulating and implementing operational strategies, ensuring that our products and services meet the highest quality standards and regulatory compliance. The role demands a commitment to on-site availability, with frequent travel required between the USA and Europe.
Duties and Responsibilities
- Conduct pre-clinical and clinical research to characterize the nanomechanical properties of solid tumors.
- Develop innovative protocols and methodologies for sample preparation, including establishing measurement standards and designing specimen holders.
- Continuously improve and execute measurement routines at customer sites and the ARTIDIS facility.
- Produce technical documentation, study reports, work instructions (WIs), and test plans to ensure compliance with FDA regulations and ISO quality standards.
- Provide flexible, on-site support to customers and study coordinators, adapting to hospital schedules as needed.
- Enhance and refine data analysis procedures, conduct statistical analyses, and execute analytical validation tests.
- Validate the performance of new measurement devices on biological samples at customer sites.
- Offer scientific and technical support to clients, ensuring optimal functionality and performance of ARTIDIS products.
- Deliver education and training to customers and medical staff to improve the performance and usability of ARTIDIS products.
- Collect and document user requirements and feedback to contribute to continuous product improvement.
- Regularly visit hospital and customer sites, maintaining a strong presence to support workflows and strengthen customer relationships.
Qualifications
- Educational Background: Ph.D. or equivalent in Biomedical Engineering, Materials Science, or a related field.
- Technical Expertise: Proficient in nanomechanical phenotyping in solid tumors, tissue/cell nanomechanics, sample preparation, data analysis, and validation.
- Medical Device Knowledge: Familiarity with medical device operations, ISO 13485, FDA guidelines, CE Marking, and international regulatory standards.
- Customer Interaction: Skilled in providing technical assistance, customer service, product training, and tailored solutions.
- Collaboration and Problem-Solving: Strong teamwork, troubleshooting capabilities, and a collaborative approach to challenges.
- On-Site Support: Availability for regular presence at customer sites in Europe and the USA, with frequent travel.
- Communication Skills: Exceptional written and verbal communication abilities for technical documentation and presentations.
- Project Management: Capable of managing multiple projects, meeting deadlines, and thriving in a fast-paced environment.
Working Conditions
Our environment embodies the spirit of a start-up, featuring a highly motivated international team. ARTIDIS offers a unique opportunity for rapid advancement and a chance to learn and share expertise in a dynamic setting. This position requires going the extra mile when necessary, and we seek a collaborative team player who values clear communication. The rewards include challenging tasks, opportunities for responsibility, and a highly driven team dedicated to making a meaningful impact. The role comes with a competitive salary, accompanied by a bonus for outstanding performance.
Apply online using the form below. Please note that only applications matching the job profile will be considered.