About ARTIDIS
ARTIDIS is a clinical-stage health-tech start-up based in Basel, Switzerland. We have developed the first nanomechanical biomarker for cancer diagnosis and treatment optimization. Our innovative ARTIDIS nanotechnology platform seamlessly integrates various types of clinical data into the ARTIDISNET digital platform. This integration enables physicians to significantly shorten the diagnostic process, ultimately benefiting both patients and the healthcare system. At ARTIDIS, we empower professionals to design personalized cancer treatment plans tailored to each patient's unique needs and desired outcomes.
Job Purpose
The Application Customer Service role is pivotal within the medical device operations team, leveraging expertise to drive project success. This position involves formulating and implementing robust operational strategies to ensure our products and services meet the highest quality standards and regulatory compliance. The role requires 100% on-site availability, with 50% travel between the USA and Europe.
Duties and Responsibilities
- Conduct pre-clinical and clinical research to characterize the nanomechanical properties of solid tumors.
- Develop innovative protocols and methodologies for sample preparation, including establishing measurement standards and designing specimen holders.
- Continuously improve and execute measurement routines at customer sites and the ARTIDIS facility.
- Produce technical documentation, study reports, work instructions (WIs), and test plans to ensure compliance with FDA regulations and ISO quality standards.
- Provide flexible, on-site support to customers and study coordinators, adapting to hospital schedules as needed.
- Enhance and refine data analysis procedures, conduct statistical analyses, and execute analytical validation tests.
- Validate the performance of new measurement devices on biological samples at customer sites.
- Offer scientific and technical support to clients, ensuring optimal functionality and performance of ARTIDIS products.
- Deliver education and training to customers and medical staff to enhance the performance and usability of ARTIDIS products.
- Collect and document user requirements and feedback to contribute to continuous product improvement.
- Regularly visit hospital and customer sites, maintaining a strong presence to support workflows and strengthen customer relationships.
Qualifications
- Educational Background: Ph.D. or equivalent in Biomedical Engineering, Materials Science, or a related field
- Technical Expertise: Nanomechanical phenotyping in solid tumors, tissue/cell nanomechanics, sample preparation, data analysis, and validation.
- Medical Device Knowledge: Proficient in medical device operations, ISO 13485, FDA guidelines, CE Marking, and international regulatory standards.
- Customer Interaction: Skilled in technical assistance, customer service, product training, and tailoring solutions.
- Collaboration and Problem-Solving: Strong teamwork, troubleshooting, and ability to address challenges collaboratively.
- On-Site Support: Regular presence at customer sites in Europe and the USA, with frequent travel.
- Communication Skills: Exceptional written and verbal communication for technical documentation and presentations.
- Project Management: Capable of handling multiple projects, meeting deadlines, and thriving in a fast-paced environment.
Working Conditions
The work environment reflects a dynamic start-up culture, characterized by an intrinsically motivated international team. Our company provides ample opportunities for rapid advancement and encourages the sharing of knowledge within an agile framework. The role demands a commitment to go the extra mile when required, attracting team players who value direct communication. The challenges presented come with the reward of meaningful work, the potential for increased responsibility, and a motivated team dedicated to serving a significant purpose. The position offers a competitive salary and potential bonuses for outstanding performance.
Application Process
Apply online using the form below. Please note that only applications matching the job profile will be considered.