About ARTIDIS
ARTIDIS is a clinical-stage health-tech start-up based in Basel, Switzerland, pioneering the development of the first nanomechanical biomarker for cancer diagnosis and treatment optimization. Our ARTIDIS nanotechnology platform integrates diverse clinical data into the ARTIDISNET digital ecosystem, empowering physicians to significantly accelerate the diagnostic process. This innovation not only benefits patients but also enhances the efficiency of the healthcare system. ARTIDIS enables professionals to design personalized cancer treatment plans that align with the unique needs and desired outcomes of individual patients.
Job Purpose
The Customer Service role is crucial within our medical device operations, utilizing deep expertise and experience to support project success. This position is integral in developing and executing operational strategies that uphold the highest quality standards and regulatory compliance. Please note that this job requires 100% on-site availability and involves 50% travel between the USA and Europe.
Duties and Responsibilities
- Conduct pre-clinical and clinical research to characterize the nanomechanical properties of solid tumors.
- Develop innovative protocols and methodologies for sample preparation, establishing measurement standards and designing specimen holders.
- Continuously improve and execute measurement routines at customer sites and the ARTIDIS facility.
- Produce technical documentation, study reports, work instructions (WIs), and test plans ensuring compliance with FDA regulations and ISO quality standards.
- Provide flexible, on-site support to customers and study coordinators, adapting to hospital schedules as needed.
- Enhance and refine data analysis procedures, conduct statistical analyses, and execute analytical validation tests.
- Validate the performance of new measurement devices on biological samples at customer sites.
- Offer scientific and technical support to clients, ensuring optimal functionality and performance of ARTIDIS products.
- Deliver education and training to customers and medical staff to enhance the performance and usability of ARTIDIS products.
- Collect and document user requirements and feedback to contribute to continuous product improvement.
- Visit hospital and customer sites regularly to maintain strong relationships and support workflows.
Qualifications
- Educational Background: Ph.D. or equivalent in Biomedical Engineering, Materials Science, or a related field.
- Technical Expertise: Experience in nanomechanical phenotyping in solid tumors, tissue/cell nanomechanics, sample preparation, data analysis, and validation.
- Medical Device Knowledge: Proficient in medical device operations, ISO 13485, FDA guidelines, CE Marking, and international regulatory standards.
- Customer Interaction: Skilled in technical assistance, customer service, product training, and tailoring solutions.
- Collaboration and Problem-Solving: Strong team player with troubleshooting skills, capable of collaboratively addressing challenges.
- On-Site Support: Regular presence at customer sites in Europe and the USA, with frequent travel requirements.
- Communication Skills: Exceptional written and verbal communication skills for technical documentation and presentations.
- Project Management: Capable of managing multiple projects, meeting deadlines, and thriving in a fast-paced environment.
Working Conditions
The work environment is reflective of a typical start-up culture, inhabited by an intrinsically motivated international team. Our company provides an excellent platform for rapid advancement and offers promising opportunities for learning and knowledge-sharing in a dynamic setting. We seek a team player who values direct communication and is ready to go the extra mile when required. Your efforts will be rewarded with challenging tasks, opportunities for greater responsibility, and a driven team that serves a significant purpose. The position includes a competitive salary along with a bonus for outstanding performance.
Application Process
To join our innovative team at ARTIDIS, apply online using the form below. Please note that only applications matching the job profile will be considered.