Customer Advisor / Customer Advisress

Your Tasks:

• Answer incoming calls and handle inquiries from customers and business partners in German, French, Italian, and English.
• Receive and process client complaints and issues related to payment cards.
• Ensure timely and satisfactory resolution of client concerns to enhance client satisfaction and loyalty.
• Comply with internal quality standards and legal regulations in all customer interactions and processes.
• Proactively find solutions for client complaints and escalate complex cases to the appropriate department.
• Identify sales opportunities through selling and upselling during customer interactions.

Your Profile:

• Commercial or tourism background.
• Experience in customer service.
• Proficient knowledge of Microsoft Office and PC usage.
• Excellent communication skills.
• Fluency in Italian, German/Swiss German, French, and English.
• Soft skills required include courtesy, empathy, customer orientation, and teamwork abilities.

What Do We Offer?

• Flexibility to work from home and manage your working hours to ensure a healthy work-life balance.
• Numerous benefits and incentives.
• Opportunities for well-being, motivational, and team-building activities.

Workplace: Pregassona and/or Wallisellen

Apply online using the form below. Only applications matching the job profile will be considered.