Customer Advisor / Customer Advisoress

Do Something Great

Move Switzerland with us.

Career Opportunity: Customer Consultant in the Contact Center, Brig (60-100%)

The training begins at the start of each month and is available monthly.

What You Can Look Forward To

If you are passionate about exciting customers, this is the perfect opportunity for you. In the Contact Center in Brig, Valais, you will have the opportunity to showcase your skills while acquiring new abilities that will enhance your career. Join SBB and enjoy a diverse range of tasks that allow you to delight our customers with professional advice.

We value attractive working conditions. Irregular working hours, including night and weekend shifts, are well-compensated—such as an additional 16 francs per hour for Sunday work. Enjoy greater flexibility in your free time thanks to these irregular hours. After completing your paid training, you also have the option to work partially from home. Explore the various benefits, including child allowances, a complimentary 2nd class GA, and discounted international travel for your family, available on our website under the "Benefits" section.

What You Can Achieve

As a customer consultant, you will provide guidance to clients through phone and written communication, playing a vital role in ensuring high customer satisfaction. Engage daily with our travelers and passionately promote both national and international offers. In sales conversations, you will showcase our diverse range of services in a solution-oriented and tailored manner. Additionally, you will assist and advise customers regarding inquiries about offers on sbb.ch or our SBB MobileApp.

What You Bring

• You enjoy interacting with customers and possess strong skills in providing professional advice, easily adapting to various conversation partners over the phone.
• You are a team player who assumes responsibility.
• You have completed basic training in retail, commercial fields, customer dialogue, tourism, or a similar area.
• Negotiation-level proficiency in German, with basic knowledge of French, Italian, and English being advantageous.
• You are well-versed in common MS Office programs and have a knack for digital media.

Your Training

As one of the key representatives at SBB, you will be well-prepared for this role; expect comprehensive and practical paid training in Brig. Training days are scheduled for Tuesday, Thursday, and Friday. Upon successfully completing your final exam, you will be ready to embark on your journey as a customer consultant in the SBB Contact Center in Brig.

How to Apply

Your desire to move Switzerland with us is our greatest motivation. Apply online using the form below. Please note, only applications matching the job profile will be considered.

Still Have Questions?

Contact: Christine Wyssen

For inquiries regarding the application process, please reach out to:

SBB Recruiting Support
Phone: Show phone
Email: Show e-mail