Join Our Team as Chief Operating Officer
The Chief Operating Officer will play a pivotal role in scaling our business and driving operational excellence. This position will focus on developing new business opportunities, particularly by expanding our client base of hotel owners, and building strategic relationships with travel agencies in key markets to boost hotel bookings and visibility. The COO will also oversee daily operations, ensuring the efficiency and quality of our services.
Key Responsibilities
- Business Development & Client Acquisition:
- Identify and engage potential hotel owners to become our clients.
- Develop and implement strategies to grow our client portfolio.
- Strategic Partnerships:
- Establish and nurture collaborations with travel agencies across Asia (China, Southeast Asia), Russia, Turkey, and Arabic-speaking regions to drive sales.
- Negotiate contracts and partnership agreements with key stakeholders.
- Operational Management:
- Oversee and optimize daily hotel operations, including online platform management, customer engagement, and service coordination.
- Manage and organize hotel staff, including cleaners and maintenance teams, to ensure high-quality service delivery.
- Implement systems to track and improve customer satisfaction and hotel performance.
- Project Management:
- Lead renovation and decoration projects for client hotels to increase property value and customer appeal.
- Manage budgets, timelines, and resources efficiently.
- Analytics & Reporting:
- Use data-driven approaches to monitor performance and provide insights for continuous improvement.
- Prepare and present reports on business performance, sales, and operations.
Requirements
- Language Skills:
- Fluent in English; knowledge of German, Chinese, Turkish, Russian, or Arabic is a strong advantage.
- Experience:
- Proven track record in sales, business development, or operations, preferably in the hospitality or travel industry.
- Experience in developing strategic partnerships and managing client relationships.
- Strong background in analytics, with the ability to interpret data to drive business decisions.
- Knowledge in construction, renovation, or interior design is a plus.
Skills
- Excellent organizational and leadership skills.
- Ability to manage and motivate a diverse team.
- Strong negotiation, communication, and problem-solving abilities.
- High level of cultural sensitivity and experience working across various regions.
How to Apply
Apply online using the form below. Please note that only applications matching the job profile will be considered.